Cecilia Silva
Dacula
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Home Depot
03.2024 - 08.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
Bed Bath & Beyond
09.2022 - 01.2023
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Cashier
Walmart
09.2021 - 04.2022
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Business Administration And Management
Georgia State University
Atlanta, GA04.2026
Skills
- Drawer management
- Product Merchandising
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Guest Services
- Cash Management
- Refund handling
Languages
Portuguese
Professional Working
Interests
I love reading and writing i also love fashion and creating things love meeting new people and going new places
Timeline
Customer Service Cashier
Home Depot
03.2024 - 08.2024
Customer Service Cashier
Bed Bath & Beyond
09.2022 - 01.2023
Customer Service Cashier
Walmart
09.2021 - 04.2022
Associate of Science - Business Administration And Management
Georgia State University
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