Cecily Edwards

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Communicate and coordinate work orders professionally and promptly, problem-solving employee inquiries and concerns and consistently solidifying client relations.
• Pitching ideas, developing strategies, devising and implementing creative hiring techniques.
• Providing leadership, insight and mentoring to newly hired employees.
• Coordinating with client supervisors, combining group efforts to achieve goals.
• Generating relevant paperwork and payroll reports.
• Working with Client HR staff to accurately track points and time worked.
• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Streamlined communication between clients and internal teams for seamless project execution.

· Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.

· De-escalating problematic customer concerns, maintaining calm, friendly demeanor.

· Educating customers on special pricing opportunities and company offerings.

· Maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices.

· Upholding quality control policies and procedures to increase customer satisfaction.

· Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

· Training new hires on products and services, best practices and protocols to reduce process gaps.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Upheld high standards of customer services by responding to inquiries, needs and problems.
• Documented conversations with customers to track requests, problems and solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

• Greeted customers and always provided knowledgeable assistance.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Managed customer complaints and rectified issues to complete satisfaction.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
• Created memorable moments for guests celebrating special occasions through thoughtful gestures such as complimentary upgrades or personalized amenities.
• Streamlined communication between housekeeping and maintenance teams to ensure optimum efficiency in addressing guest room issues.
• Assisted in training new staff members, ensuring consistent high-quality service for all guests.

• Assisted upper management with daily operations to meet standards of service and quality.
• Completed opening and closing duties to facilitate business operations.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Delegated tasks to employees and monitored activities and task completion.

• Processed payments and returned accurately receipts, cash, coin and cards to customers.
• Greeted patrons warmly at store entrance and offered assistance with finding needed items.
• Delivered quality customer service while cultivating client satisfaction and loyalty.
• Monitored performance of sales team and implemented improved methods to close gaps.

• Maintained cleanliness and organization of kitchen stations and storage areas.
• Supported chefs in managing food preparation to achieve precise plating and presentation.
• Monitored and counted food stock and supplies to reorder on time.
• Interacted with guests to obtain feedback on product quality and service levels.

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.
• Documented and routed business correspondence to manage office paperwork.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Dispersed incoming mail to correct recipients throughout office.