CECILY JACKSON
Douglasville
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
16
16
years of professional experience
Work History
Teller
Wells Fargo
09.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity by balancing daily transactions and preparing deposits accurately.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
Asset Protection Team Leader
Target
01.2020 - 01.2023
- Consistently support store’s total sales and increase profitability initiative by helping to maintain a fill rate of 95% or better for product availability
- Analyze and review reports and surveillance tactics daily to identify theft trends and resolve theft issues in shortage focus areas by applying law and company regulations in relation to asset protection
- Drive the theft prevention process by implementing 3 or more action plans weekly that improve processes and merchandise protection standards to reduce shrinkage under 1%
- Respond to security incidents and submit appropriate documentation following AP policy and procedures and support the processing of >50+ internal cases weekly
- Lead security and safety trainings weekly to create awareness and secure safety standards throughout the building
Human Resources
Walmart
01.2018 - 01.2020
- Independently handled 100+ incoming calls daily to help resolve problems and issues concerning employee relations, payroll, and benefits
- Processed all incoming mail for 16 departments and 5 managers and distributed it accordingly
- Creatively updated and distributed >15+ employee memorandums monthly via employee information boards to help increase engagement by 10% and to increase retention rate to 70%
- Maintained calendars of HR team of 7 individuals by setting appointments and arranging daily, weekly, and monthly meeting
- Processed 50+ new hires each week by scheduling and conducting interviews, including face to face and telephone interviews, and by confirming the completion of background check, drug testing and preparing new orientation files
Electronics Supervisor
Walmart
01.2016 - 01.2018
- Effectively managed the day-to-day and shift operations within the department to reach quarterly sales goal by more than5%
- Led a team of 10+ full-time and part-time employees’ daily by delegating tasks on scheduled shift for the department
- Arranged merchandising floor plans and planograms weekly
- Accurately maintained all sales and inventory records in inventory tracking system
- Generated time sensitive reports and complete projects by store specific deadlines
- Precisely maintained cash control records and accurately conducted register reconciliations each night at close of business to compare recorded takings to actual taking
Asset Protection Specialist
Walmart
01.2010 - 01.2016
- Refined the asset protection program and reduced shrink produced by theft and fraud to .2% lower than previous period in first year
- Performed more than 10+ investigations weekly to ensure compliance and prevent shrink by performing technical procedures like utilizing computers and camera systems and face to face interviews to resolve discrepancies
- Trained staff on best practices for asset protection monthly
- Acted as leader on duty on a rotating basis by responding to guest and team concerns, opening, and closing the store and ensuring all Walmart property and personnel were secure
Education
Diploma -
Monroe Area High School
05.2005
Skills
- EXPERIENCED TEAM LEADER
- KNOWLEDGE OF MICROSOFT OFFICE
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
- STRONG PEOPLE SKILLS
- GOOD LOSS PREVENTION JUDGEMENT
- EXCEPTIONAL CUSTOMER SERVICE
Timeline
Teller
Wells Fargo
09.2024 - Current
Asset Protection Team Leader
Target
01.2020 - 01.2023
Human Resources
Walmart
01.2018 - 01.2020
Electronics Supervisor
Walmart
01.2016 - 01.2018
Asset Protection Specialist
Walmart
01.2010 - 01.2016
Diploma -
Monroe Area High School