Summary
Overview
Work History
Education
Skills
Timeline
Generic

CEDRECA HARRIS

Valdosta

Summary

Dynamic professional with a proven track record at Concentrix, excelling in customer support and problem-solving. Adept at navigating complex software systems to enhance efficiency and client satisfaction. Skilled in warehouse organization and heavy lifting, contributing to team success through effective time management and meticulous order processing.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Warehouse professional with commitment to high standards and achieving results. Brings valuable experience in inventory control and logistics, ensuring smooth operations and timely order fulfillment. Known for strong teamwork and adaptability in dynamic environments, with skills in operating forklifts and handling various warehouse equipment.

Experienced with inventory management, logistics coordination, and maintaining warehouse safety. Utilizes strong teamwork and adaptability to meet operational demands. Track record of effectively operating warehouse equipment and ensuring efficient workflow.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Concentrix
11.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Warehouse Worker

Home Depot
02.2018 - 08.2024
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Improved warehouse efficiency with careful organization and storage of inventory.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.

Education

High School Diploma -

Fitzgerald High School
Fitzgerald, GA
05-2001

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Heavy lifting
  • Loading and unloading
  • Pallet jacking
  • Warehouse organization

Timeline

Call Center Representative

Concentrix
11.2024 - Current

Warehouse Worker

Home Depot
02.2018 - 08.2024

High School Diploma -

Fitzgerald High School
CEDRECA HARRIS