Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Cedric Crawford

Buena Vista,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Temp Customer Service

Family Dollar
06.2015 - 07.2015
  • Worked to get store ready for grand opening.
  • Assembled and stocked shelves.
  • Unloaded trucks carrying store merchandise.

Customer Service Associate Seasonal

Lowes Home Improvment
04.2016 - 08.2016
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped customers load vehicles with product
  • Maintained great customer service and answered questions pertaining to store products.

Shift Leader Manager

Krystals Resturant
07.2017 - 08.2018
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Customer Service Associate - Full Time

Lowes Home Improvment
02.2019 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with minimal wait times.
  • Trained Power Equipment Operator: Counterbalance Forklift, Narrow-Aisle Forklift, Order Picker Lift.
  • Completed inventory cycle counts.

Flooring Department Supervisor

Lowes Home Improvment
03.2022 - Current
  • Oversaw both the Flooring Department and Home Decor Departments and managed 6 associates.
  • Handled Specialty related sales including flooring installations, window blind/shades installations, appliances, and doors.
  • Regularly communicated with our Lowes Pro Installers and Lowes Installation Management Team concerning customer contracted installs.
  • Mentored new Sales Specialists by teaching them the proper way to use the tools provided to use when managing installed projects, and also teaching them how to design custom product for customers' needs.
  • Powered Equipment Trainer
  • Regularly completed store opening and closing procedures.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw daily operational performance of Specialty team.

Education

Bachelor of Science - Computer Science

Georgia Southwestern State University
Americus, GA
05.2019

High School Diploma -

Marion County High School
Buena Vista, GA
05.2012

Skills

  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Power Equipment Operator
  • Computer skills
  • Project coordination
  • Critical thinking

Hobbies

Computer Repair and Custom PC building.

Timeline

Flooring Department Supervisor

Lowes Home Improvment
03.2022 - Current

Customer Service Associate - Full Time

Lowes Home Improvment
02.2019 - 03.2022

Shift Leader Manager

Krystals Resturant
07.2017 - 08.2018

Customer Service Associate Seasonal

Lowes Home Improvment
04.2016 - 08.2016

Temp Customer Service

Family Dollar
06.2015 - 07.2015

Bachelor of Science - Computer Science

Georgia Southwestern State University

High School Diploma -

Marion County High School

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Cedric Crawford