CELESTE M. MILLER
Powder Springs
Summary
Experienced with drafting, reviewing, and negotiating contracts to protect organizational interests. Utilizes strong negotiation and analytical skills to ensure favorable terms and compliance. Knowledge of legal frameworks and industry standards to effectively manage contract risks and obligations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contractor - Contracts Consultant
Truist
02.2022 - Current
- Negotiate and manage various IT agreements including MSaaSA's, MSA's, MSLA's, Statement of Works, Order Forms, etc., within the IT category space
- Collaborate with legal, risk, insurance, and all appropriate internal SME's on complex SaaS agreements requiring comprehensive risk reviews
- Drive category strategy development, cost management & reduction targets, coordinate sourcing and procurement activities across business units to ensure that desired goods or services, quality, and performance meet business needs
- Develop and maintain strong collaborative and cooperative working relationships with team members across different functions and at different levels within the organization
- Establish relationships with internal business group leaders to provide periodic needs assessments and serve as a thought leader and technical resource
- Analyze marketplace research data and make recommendations related to suppliers and supply risks (evaluate and recommend the feasibility of suppliers) this includes financial as well as business analysis of all suppliers
- Understand business objectives and translates those objectives into Procurement priorities
- Work collaboratively and proactively to identify process, sourcing, and contract improvement opportunities within company and own the category
- Development and execute multi-year category strategies as well as assessing risk of suppliers and materials and recommending risk mitigation plans
- Participate and / or lead in supplier selection, negotiations, contract implementation, and compliance tracking / reporting
- Ensure contract compliance and key performance indicators reporting are established, monitored, and enforced
Sr. Vendor/Contracts Manager
UnitedHealth Care, Inc.
09.2015 - 02.2022
- Responsible for partnering and building business relationships with the various business units to establish requirements, and optimal sourcing strategies for high spend levels
- Responsible for drafting, negotiating, and managing multi-billion dollar MSaaSAs, Master Licensing agreements, Professional services agreements, contracts or software/hardware, equipment, and operational support
- Redline and maintain document control of all assigned agreements
- Partner with Legal, Insurance, Risk, Security and other internal SMEs on applicable redlines if needed
- Manage contract modifications, follow-up quotations, revisions, terminations, and renewal terms with vendors and internal support teams
- Provide guidance to internal support teams and upper management regarding vendor risk, historical performance, financial status, and risk mitigation plans
Senior Contracts Manager
SunTrust Banks, Inc.
09.2014 - 09.2015
- Responsible for drafting, negotiating, and managing multi-billion dollar supply contracts or software/hardware, equipment, and operational support
- Achieved $15M + in cost savings from negotiations in a variety of categories including: Contingent Labor, Products, Services, Hardware, Software, Call Centers, Print/Collateral, Outside Plant Services, & Network Equipment, and Government contracts
- Negotiated ULA renewal for SW/HW that realized immediate savings in License fees, and future savings for Unlimited Licenses and H/W that totaled $14M in savings
- Responsible for negotiating and managing commercial contract terms and conditions including Indemnification and Intellectual Property
- Manage contract modifications, follow-up quotations, revisions, terminations, and renewal terms with vendors and internal support teams
- Responsible for partnering and building business relationships with the various business units to establish requirements, and optimal sourcing strategies for high spend levels
- Developed and Implemented Clean Sheet modeling on all services contracts (Network equipment) written for $5M or greater
- Savings from this should cost analysis total $1M Y-T-D
- Maintain database of key inputs for updating models
- Provide interpretation and analysis of terms and conditions of contractual obligations
- Perform detailed research and analysis on current spend, budget allocation, and maverick spending
- Provide insight into supplier's market dynamics by monitoring and reporting on market trends affecting sourcing leverages
- Conduct quarterly supplier meetings to measure performance against established SLA's
Senior Contracts Manager
Mobile US Inc.
05.2011 - 09.2014
- Negotiated and managed MSA's, Statement of Work, Software/hardware agreements and Purchase Orders for wireless infrastructure resulting in savings =>$10M
- Competitively sourced Spend through RFP, RFI and RFQs for assigned commodities
- Liaison between vendor base, subcontractors and internal business teams to maintain control over expenditures, change orders, and documentation
- Conducted quarterly supplier meetings established vendor metrics to measure SLA's and Key Performance Indicators
- Worked with IT delivery managers to incorporate and apply performance management protocols
- Created tools and methods to measure vendor performance
- Established delivery metrics for projects and contracts
- Managed vendor base communication to Technology, Business, and Finance leadership on status of plans and activity; managed annual, quarterly, weekly and ad-hoc reporting pertaining to activity
- Assisted business teams with Statement of Work development
- Accessed vendor risk, historical performance, financial status and risk mitigation plans, and provided guidance to business teams
- Prepared Request for Proposals, acquired pricing, performed price analysis and best value determination, negotiated terms and conditions, and selected winning proposal
- Provide guidance to internal support teams and upper management regarding vendor risk, historical performance, financial status, and risk mitigation plans
Purchasing Manager
Equifax, Inc
05.2008 - 05.2011
- Managed spend in excess of $50M
- Purchasing lead in cross-functional team to negotiate and manage national contracts for the company's largest spend areas including Contingent Labor, Computer equipment, Temporary Help, Express Freight, and Travel
- Conducted internal meetings over the course of several weeks to identify current spend, existing supplier base and internal requirements
- Utilized the six-step sourcing process in performing detailed research and analysis on current spend, budget allocation, and maverick spending
- Developed bid strategy and Prepared RFP's
- Negotiated contracts with winning vendors
- Developed Supplier Performance metrics
- Worked to strengthen the purchasing department's relationship with end users and customer base
- Created streamlined policies and procedures for securing outside contract labor and presented to Senior Steering Committee for approval
- Savings to the company realized from this effort totaled over $30M
Education
MBA -
American International College
Springfield, MABS/BA -
Villanova University
Villanova, PASkills
- Attention to detail
- Customer service
- Time management
- Problem-solving
Certification
CPCM
CPM Lifetime
Timeline
Contractor - Contracts Consultant
Truist
02.2022 - Current
Sr. Vendor/Contracts Manager
UnitedHealth Care, Inc.
09.2015 - 02.2022
Senior Contracts Manager
SunTrust Banks, Inc.
09.2014 - 09.2015
Senior Contracts Manager
Mobile US Inc.
05.2011 - 09.2014
Purchasing Manager
Equifax, Inc
05.2008 - 05.2011
MBA -
American International College
BS/BA -
Villanova University
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