Celeste Neal
Warner Robins,GA
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Service Call Center Representative
GEICO
11.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Bank Teller
Wells Fargo Bank
04.2020 - 08.2024
- Processed financial transactions accurately, including the receipt and disbursement of cash, to maintain precise records of cash and negotiable instruments
- Utilized manual and machine-assisted counting methods for currency, coins, and checks, preparing them efficiently for deposit or interbank transfers
- Verified signatures and account balances to ensure the validity and accuracy of check transactions prior to cash disbursement
- Maintained a high level of attention to detail to confirm the consistency of written and numerical amounts on transactional documents
Cosmetic Sales Representative and Consultant
Belk Department Store
11.2016 - 04.2020
- Greeted customers to assess their preferences and provided personalized product recommendations to meet their beauty and fragrance needs
- Assisted in merchandise selection, provided pricing information, and facilitated transactions through cash or credit payment processing
- Prepared items for purchase, ensuring a seamless customer experience, and responded to inquiries regarding store offerings and product specifics
Mail Carrier
United Postal Service
10.2009 - 08.2014
- Sorted and arranged mail for efficient delivery, ensuring all items were organized in sequence for residential and business routes
- Scanned labels on letters and parcels to verify receipt, providing accurate tracking and customer service
- Collected charges for registered, certified, and insured mail, securing signed receipts and completing required documentation with diligence
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL05.1996
Skills
- Attention to Detail
- Organization Skills
- Customer Service Excellence
- Cash Handling Expertise
- Ethical Conduct
- Professionalism and Courtesy
- Records Management Monitoring
- Microsoft Office
- Adaptability and Flexibility
- Problem-solving skills
- Customer support
- Customer service
Certification
- Georgia Department of Insurance Resident Agent Personal Lines License
Timeline
Insurance Service Call Center Representative
GEICO
11.2024 - Current
Bank Teller
Wells Fargo Bank
04.2020 - 08.2024
Cosmetic Sales Representative and Consultant
Belk Department Store
11.2016 - 04.2020
Mail Carrier
United Postal Service
10.2009 - 08.2014
- Georgia Department of Insurance Resident Agent Personal Lines License
High School Diploma -
Lake Worth High School
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