Reach out to members via phone, to engage them in health management program. Work closely with members to help manage their health conditions (diabetes, cancer, heart failure, high blood pressure)
Work with members to improve health conditions by educating them on making life style changes (diet, exercise, resources)
Provide members with available resources included in their health plan to help make changes (gym memberships, Weight Watchers)
Educate and motivate members to have a desire to feel better and live a healthier life.
RN - Advice Nurse Coach
Anthem BCBS
11.2009 - 01.2012
Telephone triage - assess members having symptoms by asking computer generated questions based on algorithms, answer questions from members, instruct on home treatments, prevention, give medical advice on type of care (medical facility, MD), and when to seek care.
School Nurse
Cobb County Schools System
08.2006 - 05.2009
Assess students when medical situations arise, administer first aid
Testing - hearing and vision
Give daily routine medications to students
Communicate with parents & teachers when medical issues that arise
Education
ASN - Nursing
Wayne County Community College
Detroit, MI
08.1994
High School Diploma -
Cass Technical HS
Detroit, MI
06.1982
Skills
People person (I like people)
Helpful
Kind, Considerate, Caring
Efficient
Good listener
Work well with others
Company
Anthem BCBS
Personal Information
Title: Nurse Case Manager
Additionalinformation - Summary
Goal directed, results oriented professional with strong medical background, education, communication and compassion. Self motivated, with energy, initiative and insight with regards to the needs and feelings of others. Able to listen and identify issues and areas of concern to patients. Professional and personable health care worker.