Celexus Jackson
Atlanta
Summary
Detail-oriented professional with experience in data management, quality assurance, and administrative tasks. Adept at identifying discrepancies, ensuring compliance with standards, and maintaining accurate documentation. Seeking a part-time PDF QC Technician role to leverage strong analytical skills and a commitment to delivering high-quality results. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Experience Coordinator – Call Center Agent
Heal Pros
05.2022 - Current
- Conduct quality checks on customer service interactions to ensure adherence to company standards
- Manage large datasets related to client scheduling and technician dispatching
- Generate reports on customer complaints and service trends for process improvement
Administrative Technician
Fulton County Board of Health (BOH)
07.2019 - 05.2022
- Verified accuracy of patient records within electronic health systems
- Conducted audits of insurance claims and patient files to ensure compliance with regulations
- Resolved escalated issues by analyzing data discrepancies and providing solutions
Referral/Authorization Specialist
Morgan Stephens
Houston
01.2016 - 07.2019
- Monitored patient vitals and documented findings accurately for healthcare teams
- Provided customer credit information to official representatives from banks and other financial institutions.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Processed prior authorization requests in accordance with departmental guidelines.
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
- Kept detailed reports of client and account data, consistently updating database with latest information.
Secretary/CAN
WellStar West Georgia Health Center
11.2013 - 01.2016
- Reviewed physician orders for accuracy and completeness before processing
- Maintained meticulous records of patient care activities using MedTech EMR systems
- Assisted with administrative tasks while ensuring compliance with healthcare standards
Education
High School Diploma -
Callaway High School
05.2010
Certified Nursing Assistant -
Stat Medical
05.2015
Bachelor of Science - Criminal Justice
Colorado Technical College
12.2025
Skills
- Quality control and assurance processes
- Data analysis
- Discrepancy resolution
- Document review
- Compliance verification
- Proficiency in Microsoft Office Suite
- Proficiency in MedTech EMR systems
- Organizational skills
- Communication
- Insurance verification
- Electronic health records
- Quality assurance
- Customer service
- Prior authorization
- Process improvement
- Problem solving
Certification
American Heart Association Certification (BLS)
Volunteer Experience
- Union City Community Outreach Program, Union City, GA, 01/23, Present, Reviewed community service documentation for accuracy prior to distribution.
- Union City Food Bank Volunteer, Union City, GA, 06/22, 12/22, Ensured inventory records were accurate during food distribution events.
Timeline
Member Experience Coordinator – Call Center Agent
Heal Pros
05.2022 - Current
Administrative Technician
Fulton County Board of Health (BOH)
07.2019 - 05.2022
Referral/Authorization Specialist
Morgan Stephens
01.2016 - 07.2019
Secretary/CAN
WellStar West Georgia Health Center
11.2013 - 01.2016
High School Diploma -
Callaway High School
Certified Nursing Assistant -
Stat Medical
Bachelor of Science - Criminal Justice
Colorado Technical College
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