CELINES FIGUCCIO
Dawsonville
Summary
Focused Administrative Assistant with 8 plus years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Bilingual in Spanish and English
Experienced Insurance Verification Coordinator with background in verifying patient insurance coverage, understanding patient benefits and maintaining accurate records. Strengths include strong analytical skills, proficiency in multitasking, and adaptability to changes in healthcare policies. Consistently demonstrated ability to improve efficiency of verification processes and enhance customer satisfaction by providing timely and accurate information.
Overview
16
16
years of professional experience
Work History
Insurance Verification Coordinator
LifeStance Health
Atlanta
08.2023 - Current
- Coordinated insurance verification processes for patient appointments and procedures.
- Communicated with insurance providers to confirm coverage and eligibility details.
- Inputted patient data into system to ensure accuracy of demographic information.
- Managed workflow queues to prioritize tasks based on urgency and importance.
- Collaborated with internal departments such as billing and coding teams.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Navigated through multiple online systems to obtain documentation.
RECEPTIONIST/INTAKE SPECIALIST
Methuen Housing Authority
Methuen
10.2016 - 10.2019
- Escalated tenants concerns, issues and requirements to supervisors for immediate rectification.
- Answered and logged incoming inquiries via phone, fax and email.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Sorted incoming mail and directed to correct personnel each day.
- Performed data entry and other administrative tasks to support departments.
ADMINISTRATIVE ASSISTANT
Resources Administration Inc.
Methuen
05.2013 - 10.2016
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Scheduled meetings and sent invitations specifying time and location.
- Assisted with accounts receivable and accounts payable functions.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
BANK TELLER
Sovereing Bank
Lawrence
04.2010 - 12.2011
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Responded and assisted customers with account inquiries.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
High School Diploma -
Lawrence High School
Lawrence, MASkills
- Critical Thinking Skills
- Data Collection and Entry
- Goal Setting
- Collaboration and Teamwork
- Customer Service
- Administrative Support
- Problem solving
- Attention to detail
- Insurance benefits verification
- Communication and interpersonal skills
- Eligibility determination
Timeline
Insurance Verification Coordinator
LifeStance Health
08.2023 - Current
RECEPTIONIST/INTAKE SPECIALIST
Methuen Housing Authority
10.2016 - 10.2019
ADMINISTRATIVE ASSISTANT
Resources Administration Inc.
05.2013 - 10.2016
BANK TELLER
Sovereing Bank
04.2010 - 12.2011
High School Diploma -
Lawrence High School