Cesar Chavez
Jonesboro,GA
Summary
Dynamic Assistant General Manager at America Deli with a proven track record in operations management and staff training. Expert in inventory control and data analysis, enhancing service quality and customer satisfaction. Recognized for fostering collaboration and implementing effective policies, driving a 20% increase in customer retention through exceptional service.
Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
America Deli
06.2016 - Current
- Managed daily operations to ensure efficiency and adherence to company policies.
- Developed staff training programs to enhance team performance and service quality.
- Coordinated scheduling and staffing to optimize resource allocation and meet customer demands.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Facilitated communication between departments to improve workflow and collaboration.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Manager on Duty
Taqueria La Oaxaquena
02.2016 - 12.2018
- Assisted in daily operations, ensuring adherence to safety protocols and company policies.
- Supported team members with routine tasks, fostering a collaborative work environment.
- Monitored inventory levels, contributing to efficient stock management and replenishment processes.
- Engaged with customers to address inquiries, enhancing overall service quality and satisfaction.
- Organized workspaces for optimal efficiency, contributing to a productive team atmosphere.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma -
Perry Career Academy
Jonesboro, GASkills
- Staff management
- Inventory control
- Operations management
- Customer relationship management (CRM)
- Customer service
- Collaborative decision-making
- Inventory oversight skills
- Quality assurance
- Sales metrics monitoring
- Data analysis
- Proficient in desktop and mobile technology
- Workflow organization
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
America Deli
06.2016 - Current
Manager on Duty
Taqueria La Oaxaquena
02.2016 - 12.2018
High School Diploma -
Perry Career Academy