Marques Bagley
Stockbridge
Summary
Professionally talented in detail orientation and problem-solving. Leader in all aspects seeking to become an asset to a thriving and transitional company. Goal oriented individual with the desire to provide productivity and exemplary team or individual growth. Exhibits extensive work ethic derived from previous occupational experience.
Overview
7
7
years of professional experience
Work History
Shift Lead/Bartender
Five Iron Golf
01.2024 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Independently manage customer events and create a space of enjoyment uniquely designed to meet the needs of each patron.
- Help store management meet standards of service and quality in daily operations.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Bartender/Lead Server
CONCESSIONS H&H
10.2019 - 12.2023
- Complied with health codes, sanitation requirements and license regulations
- Maintained detailed inventory of bar supplies and stocked work areas
- Monitored patron alcohol consumption to encourage safety while ensuring a great time
- Up selling to all guests by offering the best items on and off the menu
- Thoroughly training individuals to become a strong asset to our team.
Server
Olive Garden
09.2018 - 08.2019
- Deliver exceptional dining experiences by providing friendly and attentive service that makes our guests feel at home
- Guide new team members with a helping hand so they can grasp the hang of serving at our restaurant
- Attend to all guests in the restaurant as needed
- Make delectable alcoholic drinks for all guests when properly identified as a legal adult.
Team Lead
Target
03.2017 - 11.2019
- Coached other employees in customer service strategies and successful selling techniques
- Checked store shelves and restocked products from inventory in back room
- Shared product knowledge to suggest merchandise and services to customers
- Mastered the location of various items throughout the store in order to aid each guest in a timely manner
- Trained and developed new team members to improve product knowledge and selling abilities.
Education
High school diploma -
Indian Trail Academy
Kenosha, WI05.2015
Skills
- Detail oriented
- Problem-solving
- Microsoft Office (10 years)
- Organizational Skills
- Fast learner
- Upselling
- Training & development
Personal Information
- Helped open the first Five Iron Golf in Atlanta alongside management from original locations to add the culture of the city to the establishment.
- Earned employee of the month and other achievements a number of times for outstanding performance while working for Concessions H&H.
Timeline
Shift Lead/Bartender
Five Iron Golf
01.2024 - Current
Bartender/Lead Server
CONCESSIONS H&H
10.2019 - 12.2023
Server
Olive Garden
09.2018 - 08.2019
Team Lead
Target
03.2017 - 11.2019
High school diploma -
Indian Trail Academy
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