Chad Carlisle
Villa Rica
Summary
Accomplished Franchise Owner and General Manager with a proven track record at Firehouse Subs, adept in operations management and strategic planning. Excelled in enhancing sales, fostering franchise relations, and developing high-performing teams. Demonstrated expertise in financial management and relationship building, leading to significant business growth and customer loyalty.
Overview
13
13
years of professional experience
Work History
Franchise Owner
Firehouse Subs
03.2024 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
General Manager
Firehouse Subs
01.2020 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Kitchen Manager
Texas Roadhouse
01.2018 - 01.2020
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
General Manager
Firehouse Subs
01.2016 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Line Cook
Texas Roadhouse
01.2013 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Team Member
Zaxby's
01.2011 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2024
Skills
Brand Compliance
Franchise Relations
Operations Management
Small business operations
Verbal and written communication
Relationship Building
Customer Relations
Staff Management
Strategic Planning
Sales Leadership
Staff hiring
Employee Development
Business Management
Financial Management
Marketing
Cost Reduction
Timeline
Franchise Owner
Firehouse Subs
03.2024 - Current
General Manager
Firehouse Subs
01.2020 - 03.2024
Assistant Kitchen Manager
Texas Roadhouse
01.2018 - 01.2020
General Manager
Firehouse Subs
01.2016 - 01.2018
Line Cook
Texas Roadhouse
01.2013 - 01.2016
Team Member
Zaxby's
01.2011 - 01.2015
High School Diploma -
Villa Rica High School
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