Chad Wagoner
Covington
Summary
I have been employed in the dock and door industry for just over 23 years. 14 of those have been with Miner. I was a door and gate system training technician before moving into commercial dock and doors.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Service Manager
Miner LTD
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Professional
Miner LTD
04.2011 - 01.2022
- Troubleshoot and repair issues in the dock and door industry
- Complete both service and install work requirements
- Oversee projects with multiple crew members
- Communicate with office staff, sales people and contractors in order to complete a task
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Developed strong relationships with clients through exceptional customer service skills.
Education
Criminal Justice
AIBT
Tucson, AZSkills
- Customer Service
- Forklift and Aerial lift certified
- Electronic Communication
- Quick learner
- On-The-Job Training
- Creative problem solving
- Ability To Multitask
- Positive attitude
- Team leadership
- Problem-solving
- Crew leadership
- Technical troubleshooting
- Continuous improvement
- Project management
Timeline
Service Manager
Miner LTD
01.2022 - Current
Service Professional
Miner LTD
04.2011 - 01.2022
Criminal Justice
AIBT
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