Chaeleace Johnson

• Managed daily care and coordination for veteran with complex medical needs
• Handled financial oversight and bill management under fiduciary responsibility
• Serves as the primary liaison between doctors, medical staff, and contractors to ensure continuity of care and alignment with the veteran’s evolving medical and support needs.
• Coordinated medical appointments, medications, and care services
• Advocated for benefits and ensured compliance with VA requirements
• Maintained organization, scheduling, and household management under high-responsibility conditions

• • Built strong relationships with external partners and clients to resolve delinquent accounts.
  • Guided clients through available financial solutions and explained program requirements.
  • Managed multiple account queues while maintaining detailed and accurate documentation.
  • Demonstrated strong organizational skills and attention to detail while handling sensitive financial information.
  • Maintained consistent communication with clients to ensure understanding of next steps and program expectations.
  • Provided excellent customer service with a focus on client needs and successful outcomes.
• Managed client communications to address financial concerns and inquiries.
• Reviewed documents for accuracy prior to submission.

• Consistently exceeded performance goals while managing a high-volume client pipeline.
• Established rapport with new clients to build trust and long-term relationships.
• Gathered, organized, and maintained accurate client information within company databases.
• Educated clients regarding financial solutions and individualized debt resolution strategies.
• Responded to client questions and concerns with professionalism and empathy.
• Maintained strict confidentiality of sensitive financial and personal information.
• Demonstrated strong verbal and written communication skills in a fast-paced remote environment.
• Effectively balanced multiple priorities while meeting service and productivity expectations.

• Conducted follow-ups with clients to ensure understanding of their plans.
• Educated clients on financial literacy and responsible credit practices.
• Assisted customers in understanding their rights under applicable laws such as the Fair Debt Collection Practices Act.

• Met and exceeded monthly performance goals in a highly regulated insurance environment.
• Managed multiple software systems while assisting clients over the phone.
• Educated clients regarding Life and Health insurance plans and carrier options.
• Gathered sensitive personal information while maintaining HIPAA compliance standards.
• Built trust with clients through active listening and personalized customer support.
• Assessed client needs and recommended appropriate insurance solutions based on financial and personal circumstances.
• Demonstrated strong multitasking abilities while maintaining accuracy and customer satisfaction.

• Developed personalized health insurance solutions based on client needs.
• Educated customers on benefits and limitations of various plans.

• Guided families in selecting life insurance and mortgage protection options tailored to their financial goals.
• Conducted phone and virtual consultations to explain policy features and coverage options.
• Cultivated strong client relationships through personalized education, effective communication, and proactive follow-up.
• Maintained accurate records and documentation throughout the client onboarding process.
• Collaborated with multiple insurance carriers to customize solutions addressing specific client needs.