Chance Morgan
Villa Rica
Summary
Hardworking and customer-focused professional with proven experience at Wendy’s, where I built strong relationships with regulars through great service and quick problem-solving. Known for staying calm under pressure and making sure every customer leaves satisfied. I take pride in finding creative ways to handle issues and improve the overall guest experience, supported by solid skills in customer service and basic math.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Wendy's
Villa Rica
09.2023 - 05.2024
- Built a loyal customer base through friendly, consistent interactions and genuine appreciation.
- Greeted guests with a positive attitude and delivered fast, attentive service.
- Processed cash, credit, and debit transactions accurately and efficiently.
- Followed company policies for returns, exchanges, and refunds, ensuring all documentation was completed correctly.
- Answered customer questions about pricing, products, and services with confidence and accuracy.
- Resolved customer concerns calmly and professionally to maintain satisfaction and trust.
- Counted and balanced the cash drawer at the end of shifts to ensure accuracy.
- Supported team members with daily tasks to keep store operations running smoothly.
- Helped customers locate items and provided personalized product recommendations when needed.
Crew Member
Chick-fil-A
Villa Rica
10.2022 - 05.2023
- Contributed to team success by efficiently completing tasks and supporting coworkers when needed.
- Kept supplies organized and fully stocked to maintain smooth, productive operations.
- Prepared and served meals accurately according to guest requests and quality standards.
- Maintained clean, well-organized storage areas for food, beverages, and restaurant supplies.
- Created a welcoming atmosphere by engaging with customers politely and promoting a positive image of the business.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Douglas County High School
Douglasville, GA05-2024
Skills
- Customer inquiries
- Guest services
- Attention to detail
- Customer focus
- Product knowledge
- Calm demeanor
- Patience and composure
- Customer service
- Basic math
- Conflict resolution
- Taking orders
- Flexible schedule
- Integrity and honesty
- Creativity and innovation
- Problem-solving
Timeline
Crew Team Member
Wendy's
09.2023 - 05.2024
Crew Member
Chick-fil-A
10.2022 - 05.2023
Bachelor of Science - Biology
Kennesaw State University
High School Diploma -
Douglas County High School