Chance Stone
Atlanta
Summary
Dynamic and results-driven sales and customer service professional with extensive experience in retail, hospitality, and management roles. Recognized for exceptional sales performance, generating over $620K in first-year revenue at Tempur-Pedic while consistently delivering outstanding client experiences. Proficient in account management, upselling, inventory control, and team leadership, complemented by strong communication, organizational, and problem-solving skills. Bilingual with foundational Spanish knowledge, adept at leveraging strategic merchandising to enhance product visibility and foster customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Verizon Wireless Premium Retailer
06.2025 - 12.2025
- Delivered in-store sales solutions including new accounts, device upgrades, and home-internet services.
- Assisted customers with technical support, billing questions, and account management needs.
- Maintained product knowledge to effectively match customers with the right solutions.
Team Sales Lead
Tempur-Pedic
01.2023 - 06.2025
- Led customer consultations to educate clients on Tempur-Pedic products ranging from $2,000–$18,000.
- Served as the acting manager in the store manager’s absence, ensuring smooth daily operations.
- Achieved $620,000 in individual sales during first year, contributing significantly to store growth.
- Supported team performance through coaching, product training, and process improvements.
Certified Trainer / Server
Olive Garden
09.2022 - 12.2022
- Promoted back to Certified Trainer within one month of rehire due to strong performance.
- Delivered high-quality guest service, ensuring timely delivery of food and beverages.
- Trained new team members on service standards and operational procedures.
Server / Certified Trainer
Fogo de Chão
05.2022 - 08.2022
- Provided full-service dining support including table management, guest satisfaction, and payment handling.
- Promoted to Certified Trainer after one month based on performance and leadership potential.
Manager on Duty (MOD)
Parry Restaurant Group
05.2021 - 01.2022
- Oversaw daily operations including bartending, serving, and supervising employees.
- Managed guest experience, staff assignments, and opening/closing procedures.
- Maintained high service standards while balancing multiple operational roles.
Education
High School Diploma -
Alleghany High School
Low Moor, VA06.2014
Skills
- Retail Sales, Inside Sales, Customer Service, Upselling, Team Leadership, Trainer Experience, Shift Management
- Inventory Control, Cash Handling, POS Systems, CRM Software, Microsoft Excel, Word, PowerPoint, Outlook
- Mac OS, Time Management, Organizational Skills, Data Entry, Restaurant & Hospitality Operations, Bartending
- Catering, Communication Skills, Phone Etiquette, Administrative Support
- Effective communication
- Problem-solving
- Multitasking efficiency
- Time management capabilities
- Attention to detail focus
- Computer literacy
- Product knowledge expertise
- Interpersonal relationship building
Certification
- ServSafe Certification (Valid through Nov 2026)
- Food Handler Certification
Languages
Spanish – Intermediate
Timeline
Retail Sales Specialist
Verizon Wireless Premium Retailer
06.2025 - 12.2025
Team Sales Lead
Tempur-Pedic
01.2023 - 06.2025
Certified Trainer / Server
Olive Garden
09.2022 - 12.2022
Server / Certified Trainer
Fogo de Chão
05.2022 - 08.2022
Manager on Duty (MOD)
Parry Restaurant Group
05.2021 - 01.2022
High School Diploma -
Alleghany High School