CHANDA VICTORIA (TORI) DURDEN
Newnan,GA
Summary
Motivated server offering 12+ years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Another Broken Egg Cafe
04.2022 - 01.2025
- Trained approximately 20 'Manager's in Training' on restaurant operations and policies for them to manage their stores.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Medical Assistant
WALTER REED MILITARY MEDICAL CENTER
12.2019 - 03.2021
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Assistant
ANKLE & FOOT CENTERS OF GEORGIA
05.2017 - 03.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Hostess/Bartender
THE COMPANY STORE
10.2016 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Medical Assistant
GEORGIA BONE & JOINT
12.2015 - 10.2016
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA03.2015
Skills
- Service prioritization
- Upselling techniques
- Operational improvement
- Point of sale (POS) system operations
- Complaint resolution
- Stress management
- Clerical support
- Charting and clinical documentation
- Inter-office communication
- Appointment coordination
- Outstanding customer service
Certification
- Certified Trainer/Bartender, Another Broken Egg- 2022-2025
- First Aid/CPR Certified
Timeline
Server
Another Broken Egg Cafe
04.2022 - 01.2025
Medical Assistant
WALTER REED MILITARY MEDICAL CENTER
12.2019 - 03.2021
Customer Service Assistant
ANKLE & FOOT CENTERS OF GEORGIA
05.2017 - 03.2018
Hostess/Bartender
THE COMPANY STORE
10.2016 - 04.2017
Medical Assistant
GEORGIA BONE & JOINT
12.2015 - 10.2016
- Certified Trainer/Bartender, Another Broken Egg- 2022-2025
- First Aid/CPR Certified
High School Diploma -
East Coweta High School
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