Chandie Carter
Customer Service Professional
Locust Grove
Summary
Enthusiastic customer service leader known for strong work ethic, clear task understanding, and commitment to team excellence. Skilled in organization, problem-solving, and providing exceptional support while continuing to grow professionally.
Overview
12
12
years of professional experience
Work History
Team Lead/ Telesales Rep
Comcast Call Center
01.2017 - 04.2026
- Created work strategies enabling team members to achieve project goals
- Develop work strategies for team members to reach project goal
- Upsell customers
- Meet monthly sales quota and manage over 300 calls daily
- Manage flow of day-to-day operations
- Coached team members in techniques necessary to complete job tasks
- Developed monthly and daily production output plans to meet customer service and financial metrics
Warehouse Operator
Home Depot
08.2022 - 12.2024
- Loaded and unloaded merchandise with focus on safety and efficiency.
- Organized and staged products to streamline warehouse operations. Engaged clients and customers to provide information about new products, services, and policies.
- Assisted with inventory management and replenished stock to ensure availability of warehouse materials.
- Worked collaboratively with team members to meet daily productivity and customer service goals.
- Maintained a clean, organized, and hazard-free work area.
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Followed OSHA and Home Depot safety procedures while lifting and transporting products.
CSR/Universal Agent
Carter's Call Center
07.2016 - 08.2017
- Handled customer inquiries via phone, email, and chat, ensuring complete and accurate resolutions according to business needs
- Resolved customer complaints, ensuring satisfaction while escalating issues to lead agent and alerting management of concerns for thorough resolution
- Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent as well as alert management of issues or concerns that require escalation for complete resolution
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organizations customer data
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
- Answered 250+ customer calls daily, minimizing on-hold wait times and enhancing customer experience
Product Support
Teletech WAH Call Center
02.2014 - 04.2016
- Collaborated with support team to evaluate complex customer problems, identify root causes, and derive resolutions, enhancing product support and customer assistance
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software
- Utilized IOS and Windows operating systems efficiently during technical support tasks.
- Guided customers in navigating tax software, improving user experience and satisfaction
- Document support activities, customer issues and resolutions for reference purposes
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs
- Captured client feedback and advocated for product enhancements based on expertise and assessment of customer needs, driving product improvement initiatives
Account Manager
Global Electronic Services
11.2014 - 03.2015
- Motivating others to built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Demonstrated management skills by coordinating team activities to enhance efficiency.
- Motivated team to build and strengthen long-lasting client relationships through accurate price quotes and customer-centric terms
- Oversaw business development efforts to generate sales leads, negotiate client pricing, and forecast revenue growth
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Developed strategic relationships with existing customers by learning preferences and managing ongoing communications
- Accounting and Reporting research results
Education
Bachelor's degree - Business Administration
Herzing University
Atlanta, GA07-2019
Skills
- Sales forecasting
- Customer retention strategies
- Performance management
- Team coaching
- Order Picking & Packing
- Dependable & Reliable
- Safely Compliance (OSHA)
- Problem-solving & critical thinking
- Time management/Customer service
- Adaptability & flexibility
- Material Handling & Inventory Control
- Empathy & active listening
Awards: Elite Winner 3x
Recognition of superior performance and excellence. Worked extremely hard and exceeded monthly goals while still maintaining the ability to assist new hires, drive sales goals and product knowledge.
Timeline
Warehouse Operator
Home Depot
08.2022 - 12.2024
Team Lead/ Telesales Rep
Comcast Call Center
01.2017 - 04.2026
CSR/Universal Agent
Carter's Call Center
07.2016 - 08.2017
Account Manager
Global Electronic Services
11.2014 - 03.2015
Product Support
Teletech WAH Call Center
02.2014 - 04.2016
Bachelor's degree - Business Administration
Herzing University