Dynamic cash handling professional skilled in customer service and operational compliance. Known for strong communication skills and time management, driving efficiency in high-pressure environments. Ready to leverage expertise to enhance customer experiences and team performance.
Work History
Casino Cage Cashier
2 Years 1 Month
Harrah's Valley River Casino | 06.2024 - 07.2026
Processed cash transactions efficiently, ensuring accuracy in customer exchanges.
Maintained up-to-date knowledge of gaming regulations and casino policies.
Assisted customers with inquiries about account balances and gaming services.
Facilitated training and onboarding of new cage cashiers.
Provided exceptional customer service, while addressing guest concerns promptly and maintaining guest satisfaction.
Wire Transfer Specialist
10 Months
United Community Bank | 07.2023 - 05.2024
Processed wire transfers efficiently, ensuring compliance with bank policies and regulations.
Monitored and corrected transaction discrepancies, ensuring compliance with regulations and effective risk management.
Collaborated with branch teams to streamline wire transfer processes and enhance customer experience.
Casino Cage Cashier
1 Year 10 Months
Harrah's Valley River Casino | 07.2021 - 05.2023
Monitored cash drawers for discrepancies, implementing corrective measures as needed.
Trained new staff on operational procedures and compliance standards in the casino environment.
Monitored and analyzed gaming regulations and casino policies to uphold compliance standards throughout all transactions.
Processed cash transactions efficiently, ensuring accuracy in customer exchanges.
Delivered outstanding customer service by addressing guest issues promptly and courteously.
Assistant Manager
2 Years 11 Months
Vapin Lizards | 01.2017 - 12.2019
Responsible for independently managing store operations, including customer service, cash handling, and opening/closing the store.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed and executed promotional strategies to enhance customer engagement and sales.
Improved product quality through thorough testing and evaluation.