Chandler Payne

• Assess guests’ needs to provide a personalized, frictionless purchase experience.
• Educated guests on product value and benefits to enhance their purchasing decisions.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and educating on relevant company programs (e.g., omnichannel programs, free shipping, community events and more) according to company standards.
• Interact with guests via digital channels to ensure a great guest experience in a manner that values guests’ time and adheres to company expectations.
• Maintain a high level of knowledge on lululemon policies, procedures, product education, community events and guest experience mandates to support guest interactions.
• Collaborate with team members to ensure optimal guest experience while adhering to Guest Support policies and procedures.
• Supported overall program sales goals by achieving sales targets.

Proactively recruited and developed diverse teams focused on delivering exceptional guest experiences.

• Led hiring processes, performance management, and employee development planning to enhance team engagement and guest experiences.
• Facilitated training programs and coaching conversations that improved accountability, team performance, and business results.
• Managed performance evaluations for Educators and Guest Experience Leaders, supporting talent development and succession planning to strengthen team capabilities.
• Fostered inclusive culture through intentional feedback and relationship building, promoting values-based leadership to enhance team dynamics.

• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engaged with local community to identify Ambassador and partner opportunities, enhancing store's reputation as a community hub.
• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Attend, support, and/or host local and regional Community events.
• Connected with guests on the floor to assess needs, provide product education, and integrate omnichannel programs for a seamless guest experience.
• Execute the product seeding strategy through community partners and Ambassadors.
• Reviewed community business data to share insights and recommendations with store leadership on Community events and initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.