Chandler Rivas
Mill Creek Residential
Atlanta
3
years of professional experience
Dedicated leasing consultant with strong customer service and communication skills. Committed to enhancing tenant satisfaction through effective problem-solving and community engagement.
Work History
Leasing Consultant
6 Months- Assisted prospective residents with property tours and answered inquiries about leasing terms.
- Coordinated lease applications and processed documentation to ensure timely approvals.
- Maintained accurate records of tenant information and rental agreements in property management software.
- Collaborated with team members to execute marketing strategies that enhanced community visibility.
- Monitored market trends to provide insights on competitive pricing and property features.
- Supported resident events, fostering community engagement and enhancing tenant satisfaction.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted follow-up communication with new residents to facilitate smooth transition into their homes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
2 Years 8 Months- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Assisted prospective residents with property tours and answered inquiries about leasing terms.
- Collaborated with team members to execute marketing strategies that enhanced community visibility.
- Monitored market trends to provide insights on competitive pricing and property features.
- Trained new staff on leasing processes and customer service standards for enhanced team performance.
Education
Bachelor of Arts - Liberal Arts
Skills
Customer service
Fair housing regulations
Building rapport
Fair housing policies
Clear communication
Team collaboration
Organized mindset
Market research
Team building
Critical thinking
Timeline
Leasing Consultant
Mill Creek Residential
03.2026 - CurrentRead More
Leasing Consultant
GCI Residential
03.2023 - 11.2025Read More
North Carolina A&T State University
Bachelor of Arts from Liberal Arts
Read More