Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Chanel Grimes

Lawrenceville

Summary

Results-driven sales and customer relationship professional with over 5 years of experience in retail operations, project management, and account management. Proven track record in building and executing strategic plans that drive volume, profit, and share growth while exceeding customer expectations. Equipped with strong business planning, negotiation, and analytical skills to deliver results in highly competitive environments. Adept at collaborating with cross-functional teams to ensure alignment and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Sales Consultant

Rivian
09.2023 - Current
  • - Developed and implemented strategies to enhance customer satisfaction, leveraging data insights to improve engagement across digital and physical touchpoints.
  • - Managed customer journey mapping projects, identifying pain points and executing process improvements to optimize satisfaction and loyalty.
  • - Partnered with analytics teams to maintain customer-centric dashboards, facilitating data-driven decisions and actionable insights.
  • - Collaborated with cross-functional teams, including marketing, operations, and customer service, to drive the success of key initiatives.
  • Key Achievements:
  • - Increased customer satisfaction by 25% through targeted process enhancements.
  • - Played a pivotal role in launching initiatives that streamlined the customer journey, improving overall engagement.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.

Senior Operations Manager

Tesla
09.2018 - 09.2023
  • - Managed a portfolio of customer accounts, ensuring alignment with strategic goals and fostering long-term partnerships.
  • - Designed and executed sales strategies to achieve volume and profit targets while maintaining high customer satisfaction.
  • - Supported new store openings by optimizing operations and developing training programs for new hires, enhancing team productivity and engagement.
  • - Analyzed sales data and market trends to identify opportunities, negotiate contracts, and develop competitive promotional plans.
  • Key Achievements:
  • - Spearheaded efforts that resulted in significant sales growth and improved team performance.
  • - Led training programs that improved team efficiency by 20% and enhanced customer engagement.

Sales Consultant Trainer

CarMax
01.2013 - 01.2016
  • - Trained new hires on sales processes, negotiation techniques, and customer service best practices, resulting in enhanced team capabilities.
  • - Managed customer escalations with professionalism, maintaining a 98% satisfaction rate.
  • - Identified operational inefficiencies and implemented process improvements, driving a 30% increase in overall efficiency.

Education

Bachelor of Arts - Business Marketing

American InterContinental University
Atlanta, GA
01.2009

Skills

  • - Sales Strategy Development & Execution
  • - Customer Relationship Management (CRM)
  • - Strategic Business Planning & Negotiation
  • - Data Analytics & Reporting: Tableau, Salesforce
  • - Retail Operations & Process Optimization
  • - Team Leadership & Cross-Functional Collaboration
  • - Microsoft Office Suite (Excel, PowerPoint, Word)
  • Business opportunity development
  • Sales analysis
  • Negotiation expertise
  • Sales training

Websites

Certification

- CX (Customer Experience) Certification

Additional Information

  • - Willing to travel up to 50%
  • - Highly adaptable and committed to achieving excellence in fast-paced environments.

Timeline

Senior Sales Consultant

Rivian
09.2023 - Current

Senior Operations Manager

Tesla
09.2018 - 09.2023

Sales Consultant Trainer

CarMax
01.2013 - 01.2016

Bachelor of Arts - Business Marketing

American InterContinental University

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Chanel Grimes