Chanel Jordan
Decatur
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Lincoln Property Company
01.2022 - 12.2023
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Communicated effectively with owners, residents, and on-site associates.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Completed annual rent calculations using housing database software.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Customer Service Clerk
USPS
11.2015 - 01.2022
- Kept money drawers in order
- Recorded and balanced daily transactions
- Weighed letters and parcels, computed mail costs based on type, weight, and destination, and affix correct postage
- Sold and collected payments for products such as stamps, prepaid mail envelopes, and money orders
- Provided assistance to customers in complying with federal regulations of Postal Service and other federal agencies
- Provided customers with assistance in filing claims for mail theft, or lost or damaged mail.
Leasing Manager
Highlands Residential
01.2012 - 11.2015
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Collected, completed, and processed lease applications.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Office Receptionist
DeVry University
06.2008 - 09.2011
- Proactively sought opportunities to improve office efficiency, suggesting and implementing process enhancements when appropriate.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
Education
Bachelor of Science (B.S - Business Administration
DEVRY UNIVERSITY
Decatur, GASkills
- QuickBooks and Sage 50
- Excellent Written and Oral Communication
- Yardi
- Proficient is MS Office
- Excellent Organizational Skills
- Meeting Sales Goals
- Client Relationships
- Administrative Support
Timeline
Assistant Property Manager
Lincoln Property Company
01.2022 - 12.2023
Customer Service Clerk
USPS
11.2015 - 01.2022
Leasing Manager
Highlands Residential
01.2012 - 11.2015
Office Receptionist
DeVry University
06.2008 - 09.2011
Bachelor of Science (B.S - Business Administration
DEVRY UNIVERSITY
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