Chanelle ONeal
Atlanta
Summary
Knowledgeable and diligent customer service professional with extensive experience in financial industry and rapid growth in the insurance industry. Solid team player supplemented by a passionate and positive demeanor with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success while specializing in quality, speed and business optimization. Articulate, energetic and results-oriented with a keen enthusiasm for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Marketing Sales Agent
Allstate Corp
02.2024 - Current
- Developed meaningful relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of home and auto products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Service Agent
Simply Business I
06.2021 - 08.2023
- Was able to transition out of sales into a more service based role
- I was able to reinforce many skills including but not limited to data analyzing, relationship assessment, attention to details, and risk management
- As a newer insurance company my skills are always needed at the forefront of what I do everyday to contribute to company success
- I am able to thrive in an environment that pushes me to be adaptable, self sufficient, confident and team oriented.
Licensed Service Agent
Simply Business
06.2021 - Current
Licensed Insurance Agent
Direct Auto
10.2020 - 06.2021
- As a Licensed Insurance Agent I focused on matching the customers needs with company products and building a strong customer relationship by properly meeting those needs
- As a result of effective needs assessment I am able to meet and exceed sales goals and help my company retain premium.
Relationship Banker
PNC Bank/National City Bank
06.2016 - 07.2017
- As a Banker I provided exceptional customer service while selling a broad range of banking products
- My goal was to gain and retain up to date product information and customize product offers to a customers needs
- I was dedicated to building relationships with clients while achieving sales goals
Universal Banker
Universal Banker, Capital One
10.2014 - 05.2016
- My focus was providing multiple levels of customer service with a focus on relationship building and account maintenance
- I was consistently able to meet and surpass sales goals
- I was responsible for processing multiple banking transactions daily involving cash handling and performing several administrative tasks.
Education
College - Business Administration
Some
undefined
Morgan State University
Baltimore, MDSkills
- Time Management
- Communication Skills
- Negotiation
- Banking
- Financial Services
- Financial Analysis
- Insurance Sales
- Risk Management
- Account Management
- Customer Relationship Management
- Certifications and Licenses
Additional Information
- Authorized to work in the US for any employer
- Property and Casualty License February 2021 to Present Georgia Real Estate License pending October 2021 to Present
Timeline
Marketing Sales Agent
Allstate Corp
02.2024 - Current
Service Agent
Simply Business I
06.2021 - 08.2023
Licensed Service Agent
Simply Business
06.2021 - Current
Licensed Insurance Agent
Direct Auto
10.2020 - 06.2021
Relationship Banker
PNC Bank/National City Bank
06.2016 - 07.2017
Universal Banker
Universal Banker, Capital One
10.2014 - 05.2016
undefined
Morgan State University
College - Business Administration
Some
Similar Profiles
Ashley ParadisAshley Paradis
Insurance Claims Specialist/Remote at Allstate CorpInsurance Claims Specialist/Remote at Allstate Corp
Kendra DottinKendra Dottin
Claim Service Leader at Allstate CorpClaim Service Leader at Allstate Corp
Chantell WilliamsChantell Williams
Insurance Agent at Allstate CorpInsurance Agent at Allstate Corp