Channessa Roundtree
Atlanta,GA
Summary
Experienced Learning & Development Specialist with a strong background in designing and implementing effective learning programs. Proven track record of enhancing employee performance through targeted training initiatives and curriculum development. Skilled in collaborating across departments, managing projects, and utilizing a range of learning tools and platforms such as Articulate360, Docebo, Mindtickle, and GSuite. Demonstrated ability to apply instructional design and adult learning principles to drive engagement and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning & Development Specialist
Square
09.2020 - Current
- Designed and facilitated comprehensive onboarding programs for new hires, leveraging adult learning principles and innovative instructional strategies, resulting in a25% increase in training satisfaction
- Led cross-functional project teams to foster positive partnerships among stakeholders, ensuring smooth onboarding processes
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Developed and Designed the Global Risk Training Program
- Produced and reported performance metrics to stakeholders, using data to drive continuous improvement
Billing Specialist
Selective Insurance
07.2019 - 07.2020
- Streamlined billing process, resulting in a20% reduction in errors and a25% increase in customer satisfaction
- Managed accounts receivable and billing functions, ensuring timely and accurate payments from customers
- Conducted quarterly business reviews with clients to assess satisfaction and identify areas for improvement
Security & Compliance Analyst
Hamilton Beach Brands Inc.
11.2018 - 03.2020
- Developed and implemented security policies and procedures, resulting in a15% reduction in security incidents
- Conducted regular security audits and risk assessments to ensure compliance with industry standards
Implementation Manager
athenaHealth
10.2016 - 03.2018
- Led initiatives to develop standardized processes for interfacing with at risk, escalated, and unsatisfied clients, with a90% success rate in redressing dissatisfaction
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Education
Bachelor of Science - BS -
Full Sail University
Orlando, FL05.2018
Skills
- Organizational development
- Facilitation techniques
- E-learning design
- Leadership development
- Learning management systems
- Adult learning theory
Certification
- Project Management Skills for Leaders
- CompTIA Cybersecurity Analyst (CySA+)
- Foundations of Project Management
Timeline
Learning & Development Specialist
Square
09.2020 - Current
Billing Specialist
Selective Insurance
07.2019 - 07.2020
Security & Compliance Analyst
Hamilton Beach Brands Inc.
11.2018 - 03.2020
Implementation Manager
athenaHealth
10.2016 - 03.2018
- Project Management Skills for Leaders
- CompTIA Cybersecurity Analyst (CySA+)
- Foundations of Project Management
Bachelor of Science - BS -
Full Sail University
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