Channessa Roundtree
Atlanta
Summary
Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning & Development Specialist
Square
09.2020 - 09.2024
- Facilitated training sessions for diverse audiences, leveraging adult learning methodologies to enhance engagement and retention.
- Collaborated cross-functionally with People Operations, IT, and business units to enhance resource allocation and training effectiveness.
- Designed and implemented the Global Risk Training Program, resulting in a 60% reduction in compliance violations and a measurable increase in risk awareness across global and BPO teams.
- Evaluated program success through data analysis, stakeholder feedback, and performance metrics, driving continuous improvement initiatives.
Team Lead, Billing Specialist
Selective Insurance
07.2019 - 07.2020
- Streamlined billing process, resulting in a20% reduction in errors and a25% increase in customer satisfaction
- Served as the primary escalation point for complex billing inquiries, collaborating with cross-functional teams to resolve issues promptly.
- Analyzed billing data to identify trends, inconsistencies, and opportunities for process improvement.
- Provided performance feedback and mentorship to team members, fostering a culture of continuous learning and professional development.
Security & Compliance Analyst
Hamilton Beach Brands Inc.
11.2018 - 03.2020
- Developed and implemented security policies and procedures, resulting in a15% reduction in security incidents
- Conducted regular security audits and risk assessments to ensure compliance with industry standards
Implementation Manager
athenaHealth
10.2016 - 03.2018
- Led initiatives to develop standardized processes for interfacing with at risk, escalated, and unsatisfied clients, with a90% success rate in redressing dissatisfaction
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Education
Bachelor of Science - BS -
Full Sail University
05.2018
Skills
- Organizational development
- Facilitation techniques
- E-learning design
- Leadership development
- Learning management systems
- Adult learning theory
Certification
- Project Management Skills for Leaders
- CompTIA Cybersecurity Analyst (CySA+)
- Foundations of Project Management
Timeline
Learning & Development Specialist
Square
09.2020 - 09.2024
Team Lead, Billing Specialist
Selective Insurance
07.2019 - 07.2020
Security & Compliance Analyst
Hamilton Beach Brands Inc.
11.2018 - 03.2020
Implementation Manager
athenaHealth
10.2016 - 03.2018
- Project Management Skills for Leaders
- CompTIA Cybersecurity Analyst (CySA+)
- Foundations of Project Management
Bachelor of Science - BS -
Full Sail University
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