Chantana Farley
Atlanta
Summary
Detail-oriented and results-driven warehouse and operations professional with a strong track record of optimizing workflows, fostering team collaboration, and resolving operational challenges. Skilled in safety protocols, performance metrics, training, and managing inbound and outbound operations.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate
Lowe's
09.2024 - Current
- Assisted in training new fulfillment associates, sharing best practices, and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Efficiently processed and fulfilled customer orders, ensuring 99% accuracy in order fulfillment.
General Warehouse Associate
The Home Depot RDC
10.2020 - 07.2023
- Lead teams in managing inventory, ensuring products are stocked and organized, reducing inefficiencies and delays.
- Process, package, and ship orders accurately, contributing to achieving key operational performance metrics.
- Operated heavy machinery and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify the contents of containers.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
Shift Leader
EVOS Restaurant
10.2013 - 03.2017
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Directed daily operations in the absence of the General Manager, ensuring adherence to operational standards and customer service expectations.
- Led a team to meet sales targets while fostering a collaborative and positive team culture.
- Trained and developed new crew members, focusing on delivering high-quality service and maintaining operational efficiency.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Southridge Senior High
Miami05-2008
Skills
- Shipping & Receiving
- Forklift Operation (Reach, Order Picker, Sit-Down)
- Safety Compliance & Incident Prevention
- Operational Process Improvement
- Team Leadership & Collaboration
- Performance Metrics & Target Achievement
- Inventory Management
- Training & Onboarding
- Problem-Solving & Decision-Making
Timeline
Fulfillment Associate
Lowe's
09.2024 - Current
General Warehouse Associate
The Home Depot RDC
10.2020 - 07.2023
Shift Leader
EVOS Restaurant
10.2013 - 03.2017
High School Diploma -
Southridge Senior High
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