Chantel Phelps
Stockbridge
Summary
Accomplished Federal Bureau of Prisons Leader with over 20 years of experience in correctional management and personnel law. Expert in conflict resolution, labor-management relations, and federal policy interpretation. Proven ability to facilitate Alternative Dispute Resolution (ADR), conduct fact-finding inquiries, and provide technical guidance to senior executives. Thoroughly familiar with EEO laws, CFR, and BOP Program Statements. Trained Staff Mediator and former Crisis Negotiation Team Leader.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Trust Fund Supervisor
Department of Justice, Federal Bureau of Prisons
Atlanta, GA
12.2022 - 01.2026
- GS-0301-12 | 40 Hours/Week
- Dispute Resolution & Grievance Management: Resolved staff complaints and grievances to prevent formal litigation; acted as a liaison between management and union representatives.
- Technical Advisory & Policy: Provided authoritative guidance to the Associate Warden on BOP policies and federal regulations; drafted responses to sensitive executive inquiries.
- Operational Analysis: Conducted comprehensive audits and authored technical reports identifying systemic barriers and proposing corrective actions for regional review.
- Personnel Oversight: Directed administrative/technical operations for subordinate staff; managed performance evaluations and ensured EEO principles in all personnel actions.
- Budgetary Control: Served as Cost Center Manager for multiple appropriations, managing financial obligations in compliance with federal management laws.
Materials Handler Supervisor (Acting Trust Fund Supervisor)
Department of Justice, Federal Bureau of Prisons
Phoenix, AZ
09.2011 - 12.2022
- WS-04 (GS-12 Equivalent) | 40 Hours/Week
- Staff Mediation: Served as primary staff mediator using active listening and negotiation to reach settlements, mirroring the EEO Counselor role.
- Research & Fact-Finding: Analyzed complex regulatory data for Program Reviews to ensure fair and consistent application of personnel policies.
- Program Implementation: Developed local procedures and spreadsheets to track institutional compliance; designed staff training for system controls and OSHA regulations.
- Staff Training: Instructed all new facility staff for four years on institutional policies, career counseling, and trust fund operations.
Unit Secretary / Acting Unit Manager
Department of Justice, Federal Bureau of Prisons
Phoenix, AZ
04.2008 - 09.2011
- GL-06 | 40 Hours/Week
- Executive Support: Acted as Unit Manager in their absence, attending Department Head meetings and conducting segregation rounds.
- Administrative Inquiry: Screened and responded to sensitive inquiries from staff/inmates; maintained confidential personnel and disciplinary records.
Senior Correctional Officer / Captain’s Secretary
Department of Justice, Federal Bureau of Prisons
Phoenix, AZ
09.2005 - 04.2008
- GL-07 | 40 Hours/Week
- Administrative Reporting: Transcribed notes and tabulated investigative reports for the Captain and Lieutenants; gained foundational knowledge of EEO complaints and OPM regulations.
Skills
- Negotiation & ADR: Extensive experience in settling workplace disputes between the agency and employees; skilled in Alternative Dispute Resolution (ADR) techniques
- EEO Law & Regulations: Advanced knowledge of EEO laws, civil rights laws, and the EEO complaint processing system Completed "EEO for Managers/Supervisors" training
- Technical Writing: Expert at drafting formal reports, policy review summaries, and proposed dispositions used by high-level officials for decision-making
- Analytical Evaluation: Proven ability to research and evaluate organizational practices to define systemic barriers to equal employment opportunity
Certification
- EEO and Preventing Discrimination in the Federal Workplace
- EEO and Lawful Hiring | EEO for Managers/Supervisors
- Affirmative Action Training | FOIA for Federal Employees
- Staff Mediator Training (ADOT/BOP)
- Crisis Negotiation Team Leader (2010–2015)
- Instructor Skills Certification (EDM-0060-BXX)
- Cost Center Manager Training (12/2016)
- Leadership Essentials: Building Influence (12/2016)
- Safeguarding the Merit System: Preventing Prohibited Personnel Practices
- Whistleblower Protection: Responding to Alleged Violations
- Federal Law Enforcement Agency Anti-Discrimination Training
- Principles of Leadership Phase 1 | BOP Records Management Training
- Effective Team Communication | Fostering Mentoring Relationships
AWARDS
Special Act Awards (BOP): 2024-06-16, 2023-04-23, 2022-06-19, 2021-08-15, 2020-08-16, Time-Off Awards: 2025-07-13, 2025-06-01, 2024-07-14, 2022-07-31, 2021-07-04, 2020-08-16
Timeline
Trust Fund Supervisor
Department of Justice, Federal Bureau of Prisons
12.2022 - 01.2026
Materials Handler Supervisor (Acting Trust Fund Supervisor)
Department of Justice, Federal Bureau of Prisons
09.2011 - 12.2022
Unit Secretary / Acting Unit Manager
Department of Justice, Federal Bureau of Prisons
04.2008 - 09.2011
Senior Correctional Officer / Captain’s Secretary
Department of Justice, Federal Bureau of Prisons
09.2005 - 04.2008