CHANTELLE BARBER
Atlanta
Summary
Dedicated customer service professional with 10+ years of experience in customer support, claims resolution, escalation management, and team leadership. Proven ability to handle high-volume customer interactions, resolve complex issues, and deliver exceptional service through phone, email, and digital communication channels. Strong problem-solving, communication, and organizational skills with experience working in fast-paced environments and supporting both customers and team members.
Overview
14
14
years of professional experience
Work History
Robotics / Problem Solve
Amazon
07.2023 - Current
- Support order fulfillment by resolving inventory discrepancies and customer order issues.
- Troubleshoot operational problems to maintain workflow efficiency.
- Use warehouse management systems and RF scanners to ensure accurate inventory tracking.
- Train new associates on procedures, safety standards, and equipment usage.
- Maintain productivity and quality standards in a high-volume environment.
Claims Specialist / Supervisor
Starbucks
05.2015 - 08.2021
- Investigated and resolved customer claims involving illness, injury, and property damage.
- Communicated with customers through phone and email.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Analyzed customer claims data to identify trends and recommend process improvements.
- Managed escalated concerns and coached Level 1 agents.
- Conducted performance evaluations and maintained accurate documentation.
Wireless Customer Service Agent
AT&T
01.2013 - 05.2015
- Assisted customers with billing inquiries, account changes, and service concerns.
- Processed device upgrades and plan modifications.
- Troubleshot mobile devices and consistently met performance goals.
- Documented customer interactions in CRM system to maintain detailed records and improve service quality.
Education
High School Diploma -
Lakeside High School
Atlanta, Georgia01-2007
Business Administration
Georgia Perimeter College
Skills
- Remote Customer Support
- Claims Resolution
- Escalation Management
- Team Leadership
- Problem Solving
- Communication
- Data Entry
- Microsoft Office
- Quality Assurance
- Time Management
- Inventory & Order Support
- Time Management
- Excellent communication
- Safety Compliance
- Friendly, positive attitude
Timeline
Robotics / Problem Solve
Amazon
07.2023 - Current
Claims Specialist / Supervisor
Starbucks
05.2015 - 08.2021
Wireless Customer Service Agent
AT&T
01.2013 - 05.2015
Business Administration
Georgia Perimeter College
High School Diploma -
Lakeside High School