Chardonnay Williams
Kingsland
Summary
Passionate triage nurse skilled in virtual/telephonic triage assessments, that uses knowledge of chronic diseases and complex medical conditions to provide direction of care and education to patients, using technology and written communication, ensuring the best quality of care and outcome to best fulfill patient needs.
Overview
8
8
years of professional experience
Work History
Triage Nurse Clinician
Enlyte
07.2021 - 11.2025
- Assessed patient needs to prioritize care and ensure timely interventions with thorough clinical phone assessments.
- Delivered quality nursing care remotely, utilizing clinical knowledge of chronic disease and complex medical conditions along with strong communication skills to assess and advise patients effectively.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Educated diverse group of patients and families on treatment options, being culturally competent, fostering informed decision-making.
- Facilitated better resource allocation and cost effectiveness, determining urgency of patients' medical conditions.
Care Advisor Triage Nurse
Carenet Health
09.2020 - 07.2021
- Conducted comprehensive assessments to determine patient needs and triage urgency levels.
- Enhanced patient satisfaction through compassionate communication and timely triage responses, tailored to the patient's individual needs and literacy level.
- Maintained compliance with regulatory standards by adhering to established Schmitt-Thompson protocols for telephonic nurse triage services.
- Collaborated with multidisciplinary teams to ensure continuity of care for patients.
- Ensured patient safety during crisis situations by rapidly assessing symptoms over the phone and guiding individuals toward appropriate emergency resources.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Registered Nurse (Med-Surg, ED, ICU)
Southeast Georgia Health System
10.2017 - 08.2020
- Collaborated with multidisciplinary teams to develop patient care strategies and execute care plans during stay and for successful discharge.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered oral, IV, and IM medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Maintained a calm and professional demeanor during high stress situations, effectively managing patient expectations and alleviating concerns.
- Maintained competency in diverse clinical settings by regularly floating between ED, ICU, and Med-Surg also demonstrating teamwork and flexibility within the workplace to ensure effective patient care.
- Demonstrated a high level of adaptability in adjusting to changing patient acuity levels within high acuity clinical environment along with problem solving skills to ensure consistent delivery of safe and effective nursing care for best patient outcome.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic findings to promptly identify changes in patient condition.
- Educated patients on self-care techniques such as wound management, medication administration, and lifestyle modifications to promote long-term wellness post discharge.
Education
Bachelor of Science - Nursing
Armstrong Atlantic State University
Savannah06-2017
Skills
- Telephonic triage assessing
- Clinical documentation
- Patient rapport building
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Attention to detail
- Adaptability and flexibility
Timeline
Triage Nurse Clinician
Enlyte
07.2021 - 11.2025
Care Advisor Triage Nurse
Carenet Health
09.2020 - 07.2021
Registered Nurse (Med-Surg, ED, ICU)
Southeast Georgia Health System
10.2017 - 08.2020
Bachelor of Science - Nursing
Armstrong Atlantic State University
Licensures
Georgia Board of Nursing (multistate, NLC)
RN273340, Active - 1/31/26
California Board of Nursing
95240635, Active - 5/31/26
New York Board of Nursing
816919, Active - 3/31/27