Charelle Mills
Augusta
Summary
Proactive professional with experience in customer service and patient care. Known for reliability and teamwork, capable of fostering client loyalty and improving operational efficiency. Seeking to leverage skills to enhance customer experiences and support organizational goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Delta Life Insurance
Augusta, GA
04.2025 - Current
- Cultivated strong client relationships through personalized insurance solutions, enhancing customer satisfaction.
- Delivered accurate policy information, ensuring compliance with industry regulations and organizational standards.
- Collaborated with team members to streamline sales processes, improving overall efficiency and effectiveness.
- Provided training and mentorship to new associates, fostering knowledge sharing and team development.
- Developed tailored presentations for clients, effectively communicating product benefits and features.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Package Handler
Amazon
Appling, GA
03.2024 - 08.2025
- Operated material handling equipment to transport packages efficiently within warehouse.
- Sorted packages based on delivery routes to optimize shipping processes.
- Loaded and unloaded trucks while ensuring safety protocols were followed consistently.
- Maintained accurate inventory records using handheld scanning devices.
- Collaborated with team members to meet daily package processing goals effectively.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Proved successful working within tight deadlines and a fast-paced environment.
Patient Care Technician
Home Health Care
Augusta, GA
05.2023 - 02.2025
- Provided direct patient care, including bathing, grooming, and mobility assistance.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Assisted in developing personalized care plans tailored to individual patient needs.
- Educated patients and families on post-care instructions and health management strategies.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline workflows.
- Implemented process improvements that increased efficiency in daily operations and patient satisfaction.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
High School Diploma -
Technical College System of Georgia
Augusta, GA09-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
Languages
English
Full Professional
Timeline
Sales Associate
Delta Life Insurance
04.2025 - Current
Package Handler
Amazon
03.2024 - 08.2025
Patient Care Technician
Home Health Care
05.2023 - 02.2025
High School Diploma -
Technical College System of Georgia