Chari Hamm
Lithonia
Summary
Dynamic Facility Maintenance Coordinator with AATC, skilled in customer service and problem-solving. Successfully enhanced operational efficiency by streamlining communication and maintenance processes. Proven ability to manage emergencies and ensure compliance with safety protocols, while fostering strong relationships with stakeholders. Adept at multitasking and maintaining attention to detail in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Coordinator
AATC
01.2023 - Current
- Review and analyze performance standards of custodial partners to ensure contractual requirements are met.
- Identify non-compliance issues by creating work orders in Hexagon and dispatch internal providers to resolve in a timely manner.
- Perform preventative maintenance checks including but not limited to Elevators, Paging Systems, Emergency stairwell and spine equipment along with lighting inspections.
- Respond to emergencies such as water shutdowns, power outages, train delays, fire alarms, injures and plumbing issues.
- Conduct facility inspections via Trax system and Lot audits.
- Maintain the highest level of customer service while building relationships with our customers, tenants and contractors.
Duty Officer/Senior Duty Officer
AATC
11.2011 - 01.2023
- Monitored operations to ensure compliance with safety protocols and operational standards.
- Coordinated communication between departments to facilitate timely decision-making and incident/maintenance response.
- Oversaw daily workflow, ensuring efficient resource allocation and task prioritization.
- Assisted in training new staff on procedures and emergency protocols to enhance team performance.
- Collaborated with internal partners to ensure smooth operations and effective coordination during critical incidents.
- Coordinated with DOA Airside Operation to open Valve for airlines to defrost and deice aircrafts during winter season.
- Supported construction projects by coordinating shutdowns, ensuring safety, and minimizing operational disruptions.
- Verified contractor credentials and compliance with airport regulations.
Facility Maintenance Coordinator (FMC)
AATC
08.2005 - 11.2010
- Monitored the Building Management Systems (Metasys, Notifier, Media Matrix) for escalators, fire alarms, HVAC, and elevator issues.
- Communicated between departments and created Work Orders. facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Distributing keys and radios to airport personnel adhering to AATC policies and procedures.
- Corresponded to all airport personnel via Pager Pro concerning train delays, security breach and any other adnormalities that disrupt normal operations.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA06-1995
Skills
- Customer service
- Problem-solving/conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Multitasking and organization skills
Timeline
Customer Coordinator
AATC
01.2023 - Current
Duty Officer/Senior Duty Officer
AATC
11.2011 - 01.2023
Facility Maintenance Coordinator (FMC)
AATC
08.2005 - 11.2010
High School Diploma -
Booker T. Washington High School