Charise McClendon
Marietta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Patient Access position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Cigna Evernorth
03.2023 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Patient Access Representative
BJC Christian Northwest Emergency Room
09.2020 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Home Health Aide
Independent Care Services
01.2017 - 04.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Bachelor of Science - Health Management And Clinical Assistance
University of Phoenix
Tempe, AZ12.2025
Skills
- Multitasking ability
- Patient Care
- First aid and safety
- Organizational Skills
- Verbal and written communication
- HIPAA Compliance
- Claims Processing
- Patient Education
- Customer Service
- Call Screening
- Attention to Detail
- Caring and Empathetic
- Patient Confidentiality and Data Security
Timeline
Patient Care Advocate
Cigna Evernorth
03.2023 - Current
Patient Access Representative
BJC Christian Northwest Emergency Room
09.2020 - 03.2023
Home Health Aide
Independent Care Services
01.2017 - 04.2020
Bachelor of Science - Health Management And Clinical Assistance
University of Phoenix
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