Dale Deal
Pooler,MI
Summary
Dynamic Operations Supervisor with a proven track record at Transdev, excelling in operational efficiency and team leadership. Enhanced productivity through strategic training and streamlined processes. Recognized for exceptional customer relations and safety oversight, consistently achieving on-time performance goals while fostering a collaborative team environment.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Transdev
10.2015 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Bus Operator
Bulloch County Board of Education
01.2000 - 05.2017
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
Education
Broad Degree With No Specialization -
East Georgia State College
Statesboro, GA04.2013
Skills
- Operations management
- Performance monitoring
- Task delegation
- Team leadership
- Safety oversight
- Customer relations
- Logistics oversight
- Operational efficiency
- Operational streamlining
- Event coordination
Timeline
Operations Supervisor
Transdev
10.2015 - Current
Bus Operator
Bulloch County Board of Education
01.2000 - 05.2017
Broad Degree With No Specialization -
East Georgia State College
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