Charlene Gachoya
Smyrna
Summary
Detail-oriented operations professional experienced in healthcare stakeholder engagement and strategic initiatives within regulated environments. Manages compliance-driven processes, coordinates procurement and budget workflows, and liaises across cross-functional teams. Focused on operational accuracy and workflow optimization to support high-impact organizational priorities.
Overview
4
4
years of professional experience
Work History
Senior Administrative Assistant / Virtual Meeting Experience Associate
BOSTON CONSULTING GROUP
01.2022 - Current
- Coordinated high-visibility virtual events and executive travel logistics, ensuring seamless execution across internal and external stakeholders within structured timelines.
- Managed event documentation and operational materials (slide decks, scheduling workflows, communications), providing real-time issue resolution to maintain delivery standards.
- Implemented inclusive and accessibility-focused logistical processes to support DEI initiatives, ensuring consistent execution and stakeholder alignment.
- Tracked engagement metrics and consolidated participant feedback to evaluate program effectiveness and inform continuous process improvements.
- Applied Agile and Scrum methodologies to enhance cross-functional collaboration, streamline workflows, and improve operational efficiency.
Women@BCG LinkedIn Content Manager
BOSTON CONSULTING GROUP
12.2022 - 05.2023
- Coordinated digital content initiatives for BCG’s global Women@ ERG, aligning efforts with strategic objectives and organizational standards to enhance program visibility.
- Collaborated with ERG leadership and marketing stakeholders to plan deliverables and maintain timelines, improving communication workflows and project execution.
- Utilized Tableau to track engagement metrics and analyze performance trends, producing structured reports that informed strategic adjustments and enhanced program effectiveness.
Education
BA - International Affairs
Kennesaw State University
Kennesaw, Georgia01.2021
Skills
- Data Analysis
- Data reporting
- Workflow Automation
- Process Improvement
- Excel & Systems Proficiency
- Project support
- Cross-functional collaboration
- Customer Service
- Organizational Skills
International Outreach
Madrid, Spain, 06/01/19, Advanced Spanish, Cross-cultural engagement, Team debriefs & planning
Volunteer
- Books for Africa, May 2023 - present
Affiliations
Copywriter & Brand Strategist, May 2022 - December 2023
Timeline
Women@BCG LinkedIn Content Manager
BOSTON CONSULTING GROUP
12.2022 - 05.2023
Senior Administrative Assistant / Virtual Meeting Experience Associate
BOSTON CONSULTING GROUP
01.2022 - Current
BA - International Affairs
Kennesaw State University