Charles Baker
Atlanta
Summary
Detail-oriented Patient Access Representative with experience supporting healthcare operations through insurance verification, patient verification, Skilled in resolving patient concerns, maintaining accurate medical records, and ensuring compliance with HIPAA and healthcare regulations. Known for delivering compassionate service, improving patient satisfaction, and supporting efficient front-end healthcare operations.
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
Work History
Patient Access Representative
Emory University Hospital Midtown
Atlanta
01.2021 - 12.2024
- Managed patient registration and appointment scheduling efficiently.
- Verified insurance information and collected necessary documentation.
- Assisted patients with inquiries and provided exceptional customer service.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained electronic health records accurately in the hospital system.
- Processed patient referrals and ensured timely follow-up actions.
- Trained new staff on registration procedures and customer service standards.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Resolved patient complaints promptly to enhance satisfaction levels.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
Certified Phlebotomy Technician
Quest Diagnostics
Atlanta
09.2018 - 05.2022
- Collected blood samples using venipuncture and capillary techniques.
- Maintained accurate patient records and specimen labeling procedures.
- Ensured compliance with safety protocols and infection control standards.
- Operated laboratory equipment for specimen processing and analysis.
- Communicated effectively with patients to explain procedures and alleviate concerns.
Education
Northwestern Senior High School
Baltimore, MDSkills
- Patient registration
- Insurance verification
- Electronic health records
- Payment collection
- Healthcare systems navigation
- Patient identity verification
- Insurance company billing
Timeline
Patient Access Representative
Emory University Hospital Midtown
01.2021 - 12.2024
Certified Phlebotomy Technician
Quest Diagnostics
09.2018 - 05.2022
Northwestern Senior High School