Charles Banks
Monroe,GA
Summary
Dynamic leader with extensive experience in law enforcement and sales. Known for fostering team collaboration and effective communication, contributing to improved operational performance and customer engagement. Committed to implementing strategies that drive results and enhance community safety.
Overview
32
32
years of professional experience
Work History
Salesperson
Hawk Pest Solutions
04.2025 - Current
- Developed tailored pest control solutions based on customer assessments and property evaluations.
- Executed sales strategies to effectively promote services, contributing to customer retention and satisfaction.
- Conducted thorough follow-ups with clients to ensure service effectiveness and address concerns promptly.
- Collaborated with team members to enhance product knowledge and improve overall sales techniques.
Investigations and Police Supervisor/Certification Manager
Monroe Police Department
08.2004 - 01.2025
- Supervised daily operations and ensured compliance with departmental policies and regulations.
- Led training programs for new officers, enhancing team performance and operational readiness.
- Developed and implemented crime prevention strategies to improve community safety initiatives.
- Coordinated investigations with local, state, and federal agencies to ensure thorough case resolution.
- Oversaw emergency response protocols, ensuring timely action during critical incidents or events.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Conducted thorough investigations on high-profile cases, resulting in successful prosecution of offenders.
- Served as an incident commander during critical events or emergencies, coordinating all aspects of response efforts efficiently.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Supervised daily operations of police units to ensure adherence to department policies and procedures.
- Supervised and coordinated daily operations of patrol shifts of up to 15 officers.
- Analyzed certification trends to identify opportunities for process improvements and strategic enhancements.
- Communicated regularly with internal stakeholders about progress towards department goals and milestones achieved within the certification program.
Sergeant First Class, Military Police
Georgia Army National Guard
08.2006 - 01.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sergeant
United States Marine Corps
09.1994 - 09.1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Management - Criminal Justice
Columbus State University
Columbus, GA08.2020
Skills
- Customer service
- Customer care
- Team Relationship building
- Customer relationship building
- Networking
- Customer engagement
- Customer needs assessment
- Territory growth
- Proposal development
Accomplishments
Received Bronze Star while serving in Afghanistan.
Successfully solved multiple high profile cases to include homicides. 3 years in Criminal Investigations.
18 years as a SWAT member, 6 years as Sniper Team Leader
Retired after 20 years of Police Service.
Retired after 20 Years of Military Service.
Timeline
Salesperson
Hawk Pest Solutions
04.2025 - Current
Sergeant First Class, Military Police
Georgia Army National Guard
08.2006 - 01.2020
Investigations and Police Supervisor/Certification Manager
Monroe Police Department
08.2004 - 01.2025
Sergeant
United States Marine Corps
09.1994 - 09.1998
Management - Criminal Justice
Columbus State University