Summary
Overview
Work History
Education
Skills
Affiliations
Professional References
Timeline
Generic

CHARLES BURKE

Ringgold

Summary

Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

Whitecap Construction Supply
Chattanooga
07.2023 - Current
  • Engaged clients through phone and email to identify their needs.
  • Provided product knowledge to clients, ensuring informed purchasing decisions.
  • Collaborated with team members to resolve client inquiries effectively.
  • Maintained accurate records of customer interactions and transactions.
  • Coordinated with logistics to ensure timely delivery of products to clients.
  • Experience with Oracle computer systems.

Operations Manager

Atlanta Basement Systems
Alpharetta
03.2021 - 05.2023
  • Directed day-to-day operations for a commercial and residential waterproofing company, overseeing project scheduling, material procurement, and field crew management.
  • Trained and supervised crews on safety procedures, installation techniques, and customer service standards, resulting in reduced rework and higher customer satisfaction.
  • Maintained detailed reporting and performance metrics to monitor productivity and profitability across multiple job sites.
  • Managed payroll for employees.
  • Collaborated with sales team to align project expectations with client needs.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated schedule for field crews to optimize workflow and project efficiency.

Service Technician

Master Services Inc
Knoxville
11.2019 - 03.2021
  • Performed inspections, diagnostics, and repairs on residential and commercial waterproofing systems, including foundations, basements, crawlspaces, and drainage solutions.
  • Installed and serviced sump pumps, vapor barriers, sealants, and dehumidification systems to ensure long-term moisture protection.
  • Responded to customer service calls. Assessed warranty claims and provides professional recommendations for corrective action.
  • Delivered excellent customer service by explaining repair processes, answering questions, and building trust with homeowners and contractors.

Team Lead

JR LAWN CARE
Ringgold
06.2010 - 06.2018
  • Performed lawn care services using specialized equipment and tools.

Education

Bachelor of Science - Sports And Fitness Administration, History, Bible

Johnson Univerity
Knoxville, TN
05-2019

Skills

  • Client engagement
  • Product knowledge
  • Record management
  • Employee training
  • Problem solving
  • Time management
  • Conflict resolution
  • Salesforce
  • Oracle systems
  • Order coordination
  • Team collaboration
  • Driven
  • Customer Service

Affiliations

  • Avid Outdoorsman
  • Head Coach for Chattanooga Smokies 14u Baseball

Professional References

  • Josh Sulfridge (General Manager for Atlanta Basement Systems) 678-739-6020
  • Ben Fair (Head College Baseball Coach) 812-318-0511
  • Johnny Mack Seiber (Sales Manager Master Services) 865-617-4848

Timeline

Inside Sales Representative

Whitecap Construction Supply
07.2023 - Current

Operations Manager

Atlanta Basement Systems
03.2021 - 05.2023

Service Technician

Master Services Inc
11.2019 - 03.2021

Team Lead

JR LAWN CARE
06.2010 - 06.2018

Bachelor of Science - Sports And Fitness Administration, History, Bible

Johnson Univerity

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