CHARLES COFER
Newnan
Summary
Personable Inside Sales Manager with 10+ years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting team performance, customer satisfaction, and retention by evaluating service needs and recommending products. Committed to generating profits by maximizing efficiency and product knowledge.
Overview
13
13
years of professional experience
Work History
Account Manager, Outside Sales
AT&T
Newnan, GA
03.2021 - Current
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Enhanced customer experience by offering in-person demos, in-home WiFi assessments, all while building rapport to transition to sales.
Home Comfort Advisor
Reliable Heating and Air
Fayetteville, GA
04.2023 - 04.2026
- Advised clients on HVAC system selection, ensuring optimal comfort and efficiency.
- Conducted thorough assessments of residential heating and air systems to identify improvement opportunities.
- Developed tailored maintenance plans based on customer needs, enhancing service satisfaction levels.
- Collaborated with installation teams to ensure seamless transitions from sales to service delivery.
- Set up new contracts for products and services and coordinated transition to installation team.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
Store Manager
Prime Communications/AT&T Authorized Retailer
Peachtree City, GA
05.2013 - 03.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Regularly exceeded revenue and quality goals at the store level, and made sure employees hit their targets as well.
Education
Associate Of Business Administration - Business Administration
Gordon College
BarnesvilleSkills
- Client acquisition
- CRM proficiency
- Sales Coaching
- Territory Management
- Account planning
- HVAC system engineering
Timeline
Home Comfort Advisor
Reliable Heating and Air
04.2023 - 04.2026
Account Manager, Outside Sales
AT&T
03.2021 - Current
Store Manager
Prime Communications/AT&T Authorized Retailer
05.2013 - 03.2021
Associate Of Business Administration - Business Administration
Gordon College