Charles D. Ciarletta
Madison
Summary
Dynamic Front Office Supervisor at the University of Georgia, skilled in operational efficiency and conflict resolution. Enhanced guest satisfaction through effective staff training and cross-functional collaboration. Proficient in hotel software, driving revenue growth while managing room inventory and optimizing service delivery. Committed to creating memorable experiences for guests and team members alike.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
University Of Georgia
Athens
04.2025 - Current
- Managed staff schedules and coordinated training for new team members.
- Implemented procedures to improve front office workflow and communication.
- Collaborated with other departments to enhance overall guest satisfaction levels.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Planned staff and training meetings and scheduled conference rooms.
- Analyzed financial data to ensure maximum profitability for the hotel.
- Assisted with budgeting and forecasting activities for the department.
Rooms Inventory Specialist
Sea Island Resort
Saint Simons Island
08.2024 - 01.2025
- Coordinated room assignments and guest requests to optimize service delivery.
- Managed group bookings, ensuring accurate recording and communication of all details.
- Collaborated with front desk and housekeeping teams to prepare for group arrivals.
- Resolved guest issues promptly to maintain high levels of satisfaction.
- Utilized reservation systems to efficiently track and update group accommodations.
- Liaised with event planners for seamless execution of on-site group events.
- Maintained accurate records of room inventory to support effective planning.
- Provided administrative support by preparing reports on booking trends and occupancy rates.
Membership Coordinator
Reynolds Lake Oconee
Greensboro
02.2023 - 08.2023
- Coordinated membership events to boost community engagement and member satisfaction.
- Managed member database through CRM software to ensure accurate records and communication.
- Developed promotional materials for membership programs, increasing awareness and participation.
- Assisted with onboarding new members by providing essential information and resources.
- Collaborated with team to produce engaging newsletters for member updates and events.
- Resolved member inquiries promptly, enhancing retention through positive experiences.
- Organized volunteer opportunities to strengthen connections within community.
- Facilitated staff training sessions on membership policies for consistency.
Guest Experience Expert
Ritz-Carlton Reynolds Lake Oconee
Greensboro
06.2020 - 02.2023
- Welcomed guests with exceptional service and genuine hospitality.
- Anticipated guest needs to elevate overall experience.
- Assisted in resolving inquiries and concerns promptly.
- Coordinated special requests for memorable experiences.
- Conducted property tours to showcase amenities and services.
- Provided concierge services, including dining and entertainment reservations.
- Gathered feedback to enhance service delivery and offerings.
- Processed check-ins and checkouts efficiently according to established standards.
Education
High School Graduate -
Pierce County High School
Blackshear, Georgia05-2018
Skills
- Front desk operations
- Room inventory management
- Customer service management
- Call center operations
- Revenue management
- Membership management
- Operational efficiency
- Conflict resolution
- Staff training and development
- Event coordination
- Reservation coordination
- Hotel software expertise
- Opera and Givex proficiency
- Adico and Alice familiarity
- Seven Rooms and OpenTable knowledge
- Joans and Micros experience
- Microsoft Office proficiency
- Staff scheduling and front office operations
- Customer relationship management
- Inventory management
- Cross-functional collaboration
- Agenda setting
- Meeting planning
- Multitasking ability
- Upselling skills and cross selling
- Group booking management
Certification
- Certified Hotel Concierge (CHC), International Association of Hotel Concierges
- Foundations of Exceptional Service, Forbes Travel Guide
- ServSafe Alcohol Certification, National Restaurant Association
- TIPS Certification, Health Communications, Inc.
- First Aid, CPR, and AED Certification, American Red Cross or American Heart Association
- Certified Front Desk Representative (CFDR), American Hotel & Lodging Educational Institute
- Digital Marketing Certification, Google Analytics IQ or HubSpot Content Marketing Certification
References
- Kindle Friedlander, Rooms Operations Manager, The Ritz Carlton, (404) 915-4348
- Miguel Bogady, Operations Support Resources Manager, Mariott International, (305) 927-5761
- Russell Stewart, Assistant Food and Beverage Manager, Ritz Carlton, (706) 997-7379
- Stewart Stipe, Pierce County High School, (912) 670-0647
Timeline
Front Office Supervisor
University Of Georgia
04.2025 - Current
Rooms Inventory Specialist
Sea Island Resort
08.2024 - 01.2025
Membership Coordinator
Reynolds Lake Oconee
02.2023 - 08.2023
Guest Experience Expert
Ritz-Carlton Reynolds Lake Oconee
06.2020 - 02.2023
High School Graduate -
Pierce County High School