Dynamic Implementation Conversion Analyst with a proven track record at Fidelity National Information Services, excelling in client engagement and problem-solving. Expert in Digital One Business services, driving successful project implementations and enhancing digital banking solutions. Adept at collaborating across teams to deliver impactful results and optimize client experiences.
Responsibilities include: Managing small projects to implement add-on services for clients in the Digital One Business product, configuring Digital One Business for large projects such as new bank implementations, core conversions, and acquisitions. Other responsibilities include training clients on Digital One Business and working with colleagues to troubleshoot potential issues.
Responsibilities include: Working at the direction of the Chief Information Officer to drive digital strategy for Ameris Bank, supporting bank personnel with advanced issues related to Digital Platforms, and collaborating with FIS and other departments to implement Digital Platforms maintenance,
enhancements and projects. Products that fall under Digital Platforms included: Consumer eBanking, Business eBanking (D1B), Payment Manager, FIS Mobile Banking and their respective ADMIN tools.
Responsibilities include: Managing the Electronic Banking Team, supporting clients with Online Banking (CeB & D1B), Bill Pay and Mobile Banking issues, managing projects related to Digital Banking, collaborating with FIS and other departments to implement maintenance, enhancements and
other projects, and reporting monthly digital banking totals to management. Products that I worked closely with and supported include: Consumer eBanking, Business eBanking (D1B), Payment
Manager, FIS Mobile Banking and their respective ADMIN tools.