Charles J. Galang
Atlanta
Summary
Restaurant professional with 18 years in FOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, shiftleader with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of American style menus.
Overview
9
9
years of professional experience
Work History
Shift Leader (Management Assistant), Server
Cheesecake Factory
12.2011 - 05.2015
- Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs.
Server, Bartender, and Cocktail Server
Polo Grille
06.2006 - 07.2009
- Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Education
Bachelor of Science - Science
Miami University
Cincinnati, OH01.2001
High School - undefined
Princeton High School
Cincinnati, OH01.1996
Skills
- Works well under pressure
- Extensive hospitality background
- Trained in liquor, wine and food service
- Food and beverage specialist
- High-volume dining
- Upbeat, outgoing and positive
- Food safety understanding
- Exceptional interpersonal skills
- Point of Sale (POS) system operation
- Highly responsible and reliable
- Perform management functions
- Trained as bartender
- Trained as server
- Trained in hosting
- Trained as an expo
- Trained as a shiftleader
Accomplishments
Starting at the age of 16, I have been promoted to being a shiftleader in every job group. I won employee of the month at every job. I have also been trained to been crossed trained to train new staff members. I have worked in high volume restaurants who have generated high increase in sales for their regions.
Timeline
Shift Leader (Management Assistant), Server
Cheesecake Factory
12.2011 - 05.2015
Server, Bartender, and Cocktail Server
Polo Grille
06.2006 - 07.2009
Bachelor of Science - Science
Miami University
High School - undefined
Princeton High School
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