Summary
Overview
Work History
Education
Skills
Additional Relevant Experience
Timeline
Generic

Charles J. Wilbanks

Atlanta

Summary

Dynamic and mission-driven outreach leader with 10+ years of experience creating programs that restore dignity, build community, and drive transformative change. Adept at leading large-scale volunteer engagement efforts, developing cross-sector partnerships, and designing innovative frameworks in advocacy, mentorship, and discipleship that promote holistic, long-term impact.

Overview

12
12
years of professional experience

Work History

Director of Outreach

SafeHouse Outreach
01.2022 - 06.2025
  • Developed and launched robust volunteer-based advocacy, discipleship, and mentorship programs for individuals experiencing homelessness.
  • Created comprehensive training systems to equip volunteers for relational poverty interventions and faith-centered mentorship.
  • Forged strategic alliances with churches and partner organizations to build consistent community engagement and resource sharing.
  • Doubled social media engagement to expand awareness, boost volunteerism, and educate the public through storytelling and advocacy campaigns.
  • Led weekly off-site outreach efforts in high-impact neighborhoods to build trust and meet individuals where they are.
  • Introduced mobile outreach strategies that increased reach and reduced access barriers for unsheltered populations.
  • Trained and mentored staff on effective outreach strategies and community engagement techniques.
  • Analyzed outreach data to refine strategies, ensuring alignment with organizational goals and community needs.

Advocate Engagement Specialist

Atlanta C.A.S.A.
03.2019 - 01.2022
  • Designed and implemented volunteer engagement strategies that increased retention by over 20%.
  • Led all volunteer recruitment, interviews, and comprehensive training programs.
  • Recognized as 2021 Innovative Affiliate of the Year for program success and innovation.
  • Director of Youth and Community Programs
  • Facilitated training sessions for volunteers, enhancing knowledge of child advocacy practices and legal processes.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Director of Teen and Community Programs

The Villages at Carver YMCA
04.2017 - 08.2018
  • Developed and expanded teen programs focused on leadership, healthy living, and academic enrichment.
  • Increased program participation by over 100% through targeted outreach and quality programming.
  • Recruited, trained, and led community volunteers to support youth development initiatives.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Led strategic initiatives resulting in improved operational efficiency across multiple departments.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Seminary Internship

Morningside Baptist Church
08.2015 - 05.2016
  • Supported church operations in liturgy, outreach, education, and pastoral care.
  • Engaged in mission initiatives and community-based service projects.
  • Facilitated weekly group discussions to deepen theological understanding among peers.
  • Developed and delivered engaging presentations on spiritual topics for diverse audiences.
  • Assisted in planning and executing worship services, enhancing congregational participation.
  • Coordinated community outreach initiatives, fostering relationships with local organizations.

Program Manager

Bright Futures Atlanta
09.2013 - 09.2015
  • Leveraged data-driven analysis to evaluate program effectiveness, inform decisions, and enhance outcomes.
  • Facilitated training workshops focused on crisis management, emergency preparedness, and youth mentorship.
  • Developed partnerships with local organizations and stakeholders to maximize impact and community engagement.
  • Implemented strategic frameworks to streamline program delivery, resource allocation, and staff training.
  • Directed operational planning and execution of after-school programs, managing logistical coordination and volunteer teams.
  • Directed after-school programming and enrichment activities for youth ages 10–18.
  • Developed curriculum and coordinated volunteers to improve academic and social-emotional outcomes.

Education

Master of Divinity -

Emory, Candler School of Theology
Decatur, GA
05.2016

Bachelor of Science - Business Management

Liberty University
Lynchburg, VA
05.2012

Skills

  • Community engagement
  • Communications strategies
  • Staff management
  • Brand awareness
  • Volunteer management
  • Partnership development
  • Media relations
  • Event organization
  • Data collection
  • Community education
  • Program management
  • Database management
  • Problem-solving
  • Excellent communication
  • Relationship building
  • Conflict resolution
  • Crisis intervention
  • Program development

Additional Relevant Experience

  • Program Coordinator for emergency shelter for homeless and runaway youth.
  • Served as Inner City Boys & Girls Club Athletic Director and Church Youth Director.
  • Mentored at-risk youth in inner-city settings.
  • Program Coordinator for a transitional housing program for homeless families with children.
  • Volunteer Coordinator for Habitat for Humanity.
  • Boys and Girls Club Athletic Director.
  • Church Youth Director.

Timeline

Director of Outreach

SafeHouse Outreach
01.2022 - 06.2025

Advocate Engagement Specialist

Atlanta C.A.S.A.
03.2019 - 01.2022

Director of Teen and Community Programs

The Villages at Carver YMCA
04.2017 - 08.2018

Seminary Internship

Morningside Baptist Church
08.2015 - 05.2016

Program Manager

Bright Futures Atlanta
09.2013 - 09.2015

Bachelor of Science - Business Management

Liberty University

Master of Divinity -

Emory, Candler School of Theology

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Charles J. Wilbanks