Charles Kollar
Canon
Summary
Highly skilled professional with extensive experience as an Air Traffic Controller, Operations Manager, and Customer Service Specialist. Proven track record in ensuring aviation safety, optimizing operational efficiency, and delivering exceptional customer service. Adept at managing high-pressure situations, leading teams, and enhancing organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nike
10.2022 - 03.2024
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and ensuring a positive shopping experience
- Resolved customer concerns and issues promptly, ensuring a high level of customer satisfaction and loyalty
Operations Manager
United States Army
09.2020 - 03.2022
- Coordinated and managed operational activities for a military unit, including planning and tracking training exercises to ensure mission readiness and effectiveness
- Served as key liaison between company and battalion leadership, facilitating clear communication channels and providing timely updates and decision making to leadership.
- Facilitated mission planning and execution, providing leadership and mentorship to subordinates while maintaining discipline and adapting strategies based on real-time intelligence
Air Traffic Controller
United States
08.2016 - 09.2020
- Monitored and managed air traffic within designated airspace, ensuring safe and efficient aircraft separation and adherence to established procedures
- Provided clear and concise instructions to pilots, including vectoring, altitude assignments, and traffic sequencing, to maintain a safe and orderly flow of air traffic
- Improved airspace utilization by designing innovative flight path solutions that reduced congestion around busy airfields
Education
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
Salt Lake City, UT04.2026
Skills
- Windows PC
- Mac OS
- Linux
- MySQL
- Wireshark
- Customer Service
- Attention to Detail
- Problem Solving
Certification
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- Linux Professional Institute
- Axelos ITILv4
- Associate of ISC2 - System Security Certified Practitioner (SSCP)
Timeline
Customer Service Representative
Nike
10.2022 - 03.2024
Operations Manager
United States Army
09.2020 - 03.2022
Air Traffic Controller
United States
08.2016 - 09.2020
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- Linux Professional Institute
- Axelos ITILv4
- Associate of ISC2 - System Security Certified Practitioner (SSCP)
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
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