Summary
Overview
Work History
Education
Skills
Timeline
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Charles Lumpkin

Stone Mountain

Summary

Dynamic sales professional with a proven track record at AT&T, excelling in customer service and relationship management. Skilled in problem-solving and teamwork, I successfully closed high-value contracts and enhanced client satisfaction. Adept at utilizing CRM tools for accurate forecasting, I thrive in fast-paced environments, driving revenue growth and loyalty.

Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

31
31
years of professional experience

Work History

Sales Associate

Macys Department Store
Northlake, GA
11.2010 - Current
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times.
  • Trained new staff on sales techniques and customer service best practices.
  • Collaborated with team members to implement promotional displays and merchandising strategies.
  • Resolved customer inquiries and complaints swiftly, fostering loyalty and satisfaction.

Data Network Account Executive

AT&T
Atlanta, GA
11.1994 - 10.2009
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Identified and pursued new business opportunities, expanding market presence and revenue streams.
  • Collaborated with cross-functional teams to design customized solutions that addressed client needs effectively.
  • Analyzed market trends and competitor activities to inform strategic decision-making and sales tactics.
  • Led sales presentations and negotiations, successfully closing high-value contracts with key accounts.
  • Streamlined reporting processes using CRM tools to improve accuracy in forecasting and performance tracking.
  • Implemented feedback mechanisms to continuously improve service delivery based on client input and industry standards.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Education

Bachelor of Arts - Communications

Ogelthorpe University
Atlanta, GA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Teamwork
  • Problem-solving
  • Customer assistance

Timeline

Sales Associate

Macys Department Store
11.2010 - Current

Data Network Account Executive

AT&T
11.1994 - 10.2009

Bachelor of Arts - Communications

Ogelthorpe University
Charles Lumpkin