Charles McGregor
Madison
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
2027
2027
years of professional experience
Work History
Store Manager
SuperSod
Lawrenceville, GA
01.2021 - Current
- Oversaw daily store operations, ensuring efficient workflow and outstanding customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced customer experiences through effective conflict resolution and personalized service approaches.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
New Store Coordinator/Store Manager
The Fresh Market
Tuscaloosa, AL
2012 - 2020
- Coordinated daily store operations to ensure seamless customer experiences and efficient workflow.
- Implemented merchandising standards to optimize product displays and drive sales effectiveness.
- Led store promotional events, boosting customer engagement and brand visibility within the community.
- Monitored compliance with safety protocols, enhancing workplace safety for staff and customers.
- Developed standard operating procedures for operational tasks, improving overall efficiency across the store.
- Maintained a visually appealing store environment through regular cleaning, organizing, and merchandising tasks.
- Collaborated with store management to develop effective sales strategies and achieve revenue goals.
- Improved store efficiency with thorough training of new employees on company policies, procedures, and best practices.
- Increased repeat business through the development of strong relationships with customers based on trust and excellent service.
- Elevated overall store appearance standards through periodic assessment of fixture placement, signage accuracy, and visual presentation adherence.
Produce Manager
Publix Supermarkets Store
Greensboro, GA
2002 - 2012
- Engaged with customers to address product inquiries and assist in selection, fostering a positive shopping environment.
- Monitored and organized grocery stock to uphold quality standards and minimize waste.
- Implemented strategies to ensure high standards of efficiency and productivity, resulting in consistent achievement of performance objectives.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
- Ensured safety and accessibility by maintaining orderly and clean aisles and displays.
- Organized and stocked shelves with merchandise to enhance product visibility.
- Implemented onboarding processes for new hires, focusing on store policies, procedures, and customer service standards to enhance operational efficiency.
Education
BBA -
University of North Georgia
Dahlonega, GASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Outstanding communication skills
- Store merchandising
- Cash management
- Team building and leadership
- Retail inventory management
Timeline
Store Manager
SuperSod
01.2021 - Current
New Store Coordinator/Store Manager
The Fresh Market
2012 - 2020
Produce Manager
Publix Supermarkets Store
2002 - 2012
BBA -
University of North Georgia