Charles Mike
Riverdale
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in solving complicated issues, and making proactive operational changes.
Overview
11
11
years of professional experience
Work History
Assistant Food Service Director
SAGE Dining Services
Atlanta
08.2023 - 06.2024
- Provided direction and supervision of staff members, including hiring, training and evaluating performance.
- Organized daily operations of the cafeteria or other food service areas.
- Inspected preparation area regularly to ensure proper hygiene protocols were followed.
- Developed menus for special events, ensuring adherence to dietary requirements and budget constraints.
- Monitored ordering levels to maintain adequate stock levels while avoiding overstocking or shortages.
- Identified potential problems such as staffing shortages or equipment malfunctions before they occurred.
- Conducted regular meetings with team members to discuss menu changes or operational issues.
- Prepared weekly schedules for kitchen staff based on anticipated customer volume projections.
- Maintained records regarding employee attendance, payroll information, purchasing data.
- Facilitated communication between front-of-house staff and back-of-house personnel.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
Chef
Delta HQ Training Center (Sodexo)
Atlanta
01.2022 - 08.2023
- Organized catering events with a focus on high-quality presentation of dishes served.
- Planned special meals for VIP guests or those with dietary restrictions such as allergies or religious beliefs.
- Coordinated communication between front-of-house personnel and back-of-house staff during peak business hours.
- Analyzed customer feedback data collected from surveys in order to improve overall dining experience.
- Implemented innovative strategies designed to increase efficiency within the kitchen environment.
Senior Retail Manager
Spalding Regional Medical Center (Sodexo)
Griffin
01.2019 - 12.2021
- Developed employee training programs to increase staff knowledge of products, services, and customer service techniques.
- Reviewed monthly P&L statements regularly and took corrective actions when necessary.
- Resolved customer complaints professionally in a timely manner while exercising sound judgment.
- Supervised the maintenance of the facility in order to ensure a safe environment for customers and employees alike.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
Chef De Partie
InterContinental Buckhead Atlanta
05.2017 - 01.2019
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Prepared items for roasting, sautéing, frying and baking.
- Rotated stock to use items before expiration date.
- Plated meals paying special attention to garnishes and overall presentation.
- Mentored kitchen staff to prepare each for demanding roles.
Banquet Sous Chef
W Midtown Marriott Hotel
Atlanta
03.2013 - 03.2017
- Assisted executive chef in menu planning and development of new recipes.
- Maintained a clean and safe work environment by adhering to sanitation policies.
- Checked food presentation before serving it out for banquets.
- Supervised waitstaff during setup, service, breakdown, and post-banquet cleaning duties.
- Provided guidance to junior chefs regarding recipe production techniques.
- Conducted weekly meetings with staff members to discuss upcoming banquets or changes in protocol and procedure.
Education
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University - North Miami
Miami, FL06.2009
Skills
- Staff supervision
- Menu development
- Inventory management
- Catering coordination
- Customer feedback analysis
- Team communication
- Employee training
- Scheduling management
- Conflict resolution
- Recipe development
- Employee supervision
- Front of house management
- Calm and pleasant demeanor
- Nutrition
- Written communication
- Dietary restrictions
- Professionalism
- Sanitation
- Payroll administration
- Food preparation
Timeline
Assistant Food Service Director
SAGE Dining Services
08.2023 - 06.2024
Chef
Delta HQ Training Center (Sodexo)
01.2022 - 08.2023
Senior Retail Manager
Spalding Regional Medical Center (Sodexo)
01.2019 - 12.2021
Chef De Partie
InterContinental Buckhead Atlanta
05.2017 - 01.2019
Banquet Sous Chef
W Midtown Marriott Hotel
03.2013 - 03.2017
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University - North Miami