Wanda Schroth
Oxford
Summary
Pt acess representive with over 17 years of successful experience in Obtaining and Registering paitients. Recognized consistently for performance excellence and contributions to success in Healthcare industry.
Also during the 17 years at Piedmont. I was also a Benefits Coordinator. Obtaining authorizations. Calling and registering pt over the phone. Explaining benefits and their part of deductibles and out of pocket expenses that the patient is liable for.
I was also Financial Care Agent for the last 3 years.
Diligent with strong background in client relations. Successfully managed and fostered long-term client relationships. Proven ability to handle complex situations with professionalism and tact.
Overview
17
17
years of professional experience
Work History
Financial Services Agent
Piedmont HealthCare
08.2021 - 09.2024
- Enhanced client communications by implementing resources making information more accessible and convenient for clients. Conducted regular reviews of clients to ensure circumstance are favorable to financial assistance in approved.
- Increased client satisfaction by providing timely and accurate financial advice tailored to individual needs.
- Streamlined financial processes for more a more efficient process.
- Maintained updated records of all financial transactions to support traceability.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
Patient Access Representative
Piedmont HealthCare
08.2007 - 08.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Provided outstanding and professional customer service to promote positive patient experience.
Education
High School Diploma -
Seneca Valley High School
Harmony, PA06.1974
Skills
- Providing Information and Resources
- Quality Standards and Protocols
- Registration and Scheduling
- Microsoft Office
Timeline
Financial Services Agent
Piedmont HealthCare
08.2021 - 09.2024
Patient Access Representative
Piedmont HealthCare
08.2007 - 08.2021
High School Diploma -
Seneca Valley High School
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