Charles Timmons
Snellville
Summary
Experienced leader with proven organizational and customer relations skills. Skilled in independently solving problems and keeping teams on task. Four years of military administrative and leadership experience. Proficient in data entry, ensuring accuracy and efficiency while upholding security protocols. Committed to driving team success and achieving company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Redzone, LLC/Administrative Clerk
Dubois Porchia - Supervisor
10.2021
- Support the daily operation of the units to which they are assigned and limited USCIS personnel in the immediate area to issue, sponsor, enroll, revoke, recover, and destroy Personal Identity Verification (PIV) cards.
- Deliver professional customer service to customers including in-person appointments, answering phone calls and emails, resolving questions, troubleshooting problems.
- Update and maintain information within access control database systems for accuracy; to include removal of access no longer necessary.
- Grant appropriate authorized physical access to office space upon request by customers using local access control system.
- Create, maintain, and run reports on card production and access control using various methods to track documents, log books and electronic databases. Tracking and reporting of all card number of cards issued, revoked, recovered, and destroyed is required.
- Record HSPD 12 PIV sponsor information using current software and/or web-based application.
- Safeguard and store PIV card consumables and sensitive information, including personally identifiable information (PII), in accordance with agency policy.
- Schedule appointments using current software and/or web-based application(s) for HSPD-12 PIV card enrollment, credentials appointments, fingerprinting services for customers.
- Coordinate and maintain impressive office organization to keep facilities efficient, organized and professional.
- Sponsor individuals for Personal Identity Verification ( PIV ) card issuance.
- Maintain records of Revocation and Destruction of Personal Identity Verification using excel and logbooks.
- Maintain and request items such as Personal Identity Verification cards, laminators, ribbons, badges card holders.
- Scheduling and contacting for Personal Identity Verification appointments.
- Guiding individuals through Personal Identity Verification card issuance process.
- Performed at a level that surpassed expectation of his performance goals.
- Supportive team member to the Districts Field Office internal and external customers to ensure all needs are met.
- Arranged room for Deputy Secretary John K. Tien: arranging setting and table display.
- Enrolled federal and contract employees into Identity Management System (IDMS).
- Communicate with customers via phone and email to confirm deliveries
- Enforce company policies and procedures.
- Create and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Create welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Conduct thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Create and update records and files to maintain accurate and compliant documents.
- Arrange meetings and appointments and updated records.
- Perform research and data entry to support operations.
- Input data and process system change to generate accurate reports.
- Provide direction, support and ongoing feedback to staff.
Krispy Kreme/Shift Manager
Meena Kumari - Supervisor
01.2022 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identify individual employee's unique work styles and adapted management methods.
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provide team leadership.
- Maintain compliance with company policies, objectives and communication goals.
- Prepare, calibrate and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Develop training, task and process guidelines and communicated clear and concise directions to employees.
- Evaluate employee skills and knowledge regularly, training and mentoring individuals.
- Complete store opening and closing procedures.
- Help store management meet standards of service and quality in daily operations.
- Respond to and resolve customer questions and concerns.
- Minimize resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Identify team weak points and implemented corrective actions to resolve concerns.
- Enforce company policies and regulations with employees.
- Monitor employee actions for safety, sanitation and proactively protecting staff and customers from safety hazards and infection risk.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Answer questions about store policies and address customer concerns.
- Help customers complete purchases, locate items and join reward programs.
- Operate cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greet customers entering store and respond promptly to customer needs.
- Welcome customers and helped determine their needs.
- Maintain secure cash drawers, promptly resolving discrepancies in daily totals.
- Work closely with shift manager to solve problems and handle customer concerns.
- Work flexible schedule and extra shifts to meet business needs.
- Restock and organize merchandise in front lanes.
- Delegate tasks to similar to individual abilities and meet expected demands.
United States Marine Corps/Office Manager
Greissy Amador - Supervisor
01.2017 - 04.2021
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Manage office operations while scheduling appointments.
- Coordinate special projects and manage schedules.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Customer service skills.
- Ability to deal with changes effectively.
- Interpersonal communication skills
- Volunteering for events
- Recognized as a commissioner who has performed in a commendable manner.
- Considered noteworthy or commendable beyond the usual requirements of duty.
- Establish workflow processes, monitored daily productivity and implement modifications to improve overall performance of personnel.
- Evaluate employee records and productivity to complete employee evaluations.
- Handle reporting, filing and collections paperwork for credit group.
- Check database documents for errors and accuracy while updating current records.
- Provide administrative and management assistance to auditor and directed activities in office.
- Perform analysis and research to compile data to submit as auditor.
- Complete daily work report sheets and delegate tasks to employees.
- Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Manage team of employees, overseeing positions, training, and professional growth of employees.
- Actively listen to customers requests, confirming full understanding before addressing concerns.
- Develop and maintain courteous and effective working relationships.
Education
No Degree - Information Mangement Systems
Palomar College
San Marcos, CASkills
- Team Leadership
- Training and Development
- Administrative support
- Office management
- Sorting and labeling
- Workflow planning
- Relationship building
- Excellent multi-tasking ability
- Friendly nature
- Good Telephone Etiquette
- Staff Management
- Training and mentoring
- Team Building
- Inventory oversight
- PowerPoint and excel experience
- Problem-Solving
- Priority management
- Staff Scheduling
Accomplishments
- Supervised team of 14 staff members.
- Exceptional performance while serving as a administrative specialist and performing duties at highly professional manner. Processing over 500 audit reports and comprising more than 4,322 transactions.
- Reconciled and processed over 405 electronic personnel administrative requests in a timely manner.
- Audited over 1,100 vouchers to ensure the accurate reporting and payments.
- Positively displayed values for the grieving families and friends during time of sorrow.
- Investigated, identified and reconciled account discrepancies.
- Two Certificate Of Commendation letters of appreciation issued for exceptional performance of duty above and beyond that which is normally required and expected of an officer or enlisted person. Such certificate or letter are issued only by general officers and those who command brigades or equivalent organizations on separate duty. Worthy or commendable beyond the usual requirements of duty. Demonstrated exceptional industry, judgment, or initiative.
- One Good Conduct Metal for obedience, sobriety, military proficiency, neatness and intelligence during three years of continuous active service.
Certification
- Certified DCF Manager
- Certified TimeTrade Coordinator Role
- Licensed Life, Health and Accident Agent
Timeline
Krispy Kreme/Shift Manager
Meena Kumari - Supervisor
01.2022 - Current
Redzone, LLC/Administrative Clerk
Dubois Porchia - Supervisor
10.2021
United States Marine Corps/Office Manager
Greissy Amador - Supervisor
01.2017 - 04.2021
No Degree - Information Mangement Systems
Palomar College
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